Support Worker

Clients

·         Casework for individual clients, based on their needs. This is likely to include a mix of the following elements:

o   Needs assessment

o   Risk assessment

o   Understanding of Mental Health Referrals

o   Apply for ID Documents

o   Benefits application and compliance

o   Budgeting/managing money

o   Accessing training/work

o   Signposting clients to other relevant agencies and support

o   Dealing with health issues, including mental health and addiction

o   Finding, viewing and moving into accommodation

o   Accompanying clients to appointments where necessary

o   Hobbies, interests, social activities

Day Services (COVID-19 permitting – currently suspended)

·         Assist at Drop-in service twice weekly

·         Assist at Signposting Service 2hrs

·         Ensuring sufficient supplies of “Shower Packs” for the drop-ins

·         Preparing “Welcome Packs” for clients moving into accommodation

·         Working with and supporting volunteers who attend to provide food and/or social activities

·         Ensuring the safety and security of participants and venues during the drop-in

·         Initial assessment of client needs

·         Ensuring venues are left clean and tidy after drop-ins

Night Shelter

·         Assessment of Clients

·         Liaising with Harrow Council (and where applicable Hotels)

·         Case Work

·         Liaise with administrator

Community

·         Developing and maintaining positive working relationships with other relevant agencies working with or on behalf of clients

·         Developing and maintaining positive working relationships with landlords and letting agencies who are willing to consider housing clients

·         Supporting the Charity Manager in the promotion of the organisation and its activities

Administration

·         Recording all activity on the internal information system

Requirements

• Experience of working with homeless and vulnerable people
  


• A positive and flexible attitude towards work
  


• Ability to listen to clients with patience and understanding
  


• Ability to maintain confidentiality where applicable
  


• Good IT and record keeping skills
  


• Ability to work within a Christian Ethos
  

• Understanding of support available locally, including from other agencies
  


• Experience of using digital reporting systems
  


• Knowledge of current Homeless Legislation and Guidance

Benefits