Support Worker - Shift Leader

Responsible for delivering high-quality care aligned with the home's philosophy and Care Quality Commission standards. Approximately 50% of the role involves direct care.

Hours: 7.4 hours per day 5 days per week.

• Manage and deploy staff effectively during shifts.
• Provide supervision and on-the-job training.
• Ensure care meets dignity and quality standards.
• Undertake direct work with service users and maintain person-centred plans.
• Monitor and review care management procedures.
• Maintain health and safety and safeguarding standards.
• Promote a customer-focused, flexible service.

• Qualifications: NVQ Level 4 in Adult Care or equivalent
• DBS Level: Enhanced
• Working Hours: Includes occasional evening and out-of-hours work
• Contractual Overtime / Standby Rota: Not applicable
• Politically Restricted: No

• Manage caseloads and conduct needs assessments.
• Act as key worker for service users.
• Develop and review care/support plans and risk assessments.
• Promote self-advocacy and informed decision-making.
• Maintain accurate records using IT systems.
• Work across various settings (e.g., outreach, residential).
• Collaborate with agencies for multi-agency support.

• Experience with adults/children/families, including those resistant to engagement.
• Familiarity with multi-agency work and care planning.
• Understanding of mental health, dementia, and challenging behaviours.
• Caseload management and ICT proficiency.

• Level 6 (e.g., Bachelor's) or Level 5 (e.g., HND, Foundation Degree) or equivalent experience.

• Strong communication and interpersonal skills.
• Independent decision-making and problem-solving.
• Ability to manage sensitive information and situations.

• Caring: Inclusive, understanding, and collaborative.
• Honest: Accountable, transparent, and reflective.
• Proud: Ambitious, strengths-based, and community-focused.

• Flexible working hours
• Ability to travel across the borough
• Good attendance record (excluding disability-related absences)