Supportline Coordinator

Based in Edinburgh, with hybrid working an option, the role involves offering expert care, guidance and support for families, carers and professionals in Scotland. Delivering high quality information and support in a timely manner to enable you to handle a large volume of inbound and outbound calls.
 
You will be required to maintain accurate records that inform the charity and support with service development and meeting our organisational strategy.
 
Today’s generation are facing unprecedented challenges. From mental health, money worries and online harm, to struggles at school, our support line can offer emotional, practical and financial support to any family in Scotland. We also offer advice to anyone who is concerned about a child’s wellbeing. 
 
Taking a child-centred approach, you will work to ensure the safety of children and young people by protecting and promoting their rights.You will possess a diploma in social work, or a relevant professional qualification (e.g. Health, Education, Community Education) at SCQF level 9.

You will have experience managing or supervising staff, volunteers, and students with experience of project planning and an ability to identify and manage risks.Living our values, you will make a direct impact to the lives of children across Scotland. With love, we put children first. With purpose, we transform children’s lives together. With strength, we do whatever it takes to protect Scotland’s children.As well as a rewarding career and development opportunities, we offer 40 days annual leave per year pro rata, a contributory pension scheme, generous maternity/adoption and paternity leave, flexible working opportunities and wellbeing support. 
 
With a supportive and inclusive working environment, the salary for this role is £30,002 - £35,076 per annum.

Please note - there is one permanent post available, and two fixed-term posts initially until 31st March 2026 (with the possibility of extension).