Surface Water Charging Manager

Closing Date

Job Title: Surface Water Charging Manager

Location: Durrington

Contract Type: Permanent

Hours: Full time – 37hrs per week

Salary: c.£41,000

About the role

As the Surface Water Charging Manager, you will lead and develop a team of Surface Water Charging Specialists, ensuring the effective delivery of Site Area Based Charging (SABC) activities and associated market commitments. You will provide technical leadership, oversee complex cases, ensure compliance with regulatory and governance requirements, and work collaboratively across the business to drive continuous improvement, financial integrity, and excellent customer outcomes.

What you will be responsible for:

• Leading, developing and performance managing a team of Surface Water Charging specialists to deliver high levels of capability, engagement and performance.
• Overseeing the delivery of SABC activities, ensuring workloads are effectively prioritised and market commitments are achieved.
• Providing technical leadership and support for complex or escalated cases, ensuring accurate, consistent and timely resolutions.
• Ensuring compliance with regulatory requirements, governance standards, policies and procedures through quality assurance and risk management.
• Maintaining effective financial administration and controls, ensuring accurate charging, revenue protection and financial integrity.
• Collaborating with internal stakeholders to drive continuous improvement, enhance operational performance and deliver excellent customer and business outcomes.
  

Additional Requirements specific to the role

• Promote and support Southern Water's equality, diversity and inclusion strategy, creating an inclusive and positive team culture.
• Operate effectively within a highly regulated environment, balancing customer, commercial and compliance priorities.
• Manage performance through coaching, mentoring and development of team members. 
• May be required to join an incident/standby rota.

What you'll bring to the role:

Essential

• Demonstrable experience in people leadership, including performance management, coaching and developing teams
• Strong dispute resolution, negotiation and stakeholder influencing skills, with the ability to manage complex issues and competing priorities. 
• Experience within an accounting, financial administration or business operations environment, supported by strong analytical and numerical skills and proficiency in Microsoft Excel.

Desirable

• Knowledge and experience of the UK Water Industry Wholesale market, including Site Area Based Charging (SABC) activities.
• Experience using industry and business systems such as CMOS, MOSL, SAP, Power BI, QlikView or Alteryx.
• Experience managing Site Area Based Charging enquiries and engaging with industry regulators or regulatory frameworks.
  

About Southern Water

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation 

"At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need."If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself)

Our Commitment to Diversity:We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information:In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting.