Suspense & Reconciliation Manager

Summary of the Role

We are seeking a highly skilled Suspense & Reconciliation Manager (Scheme) to oversee suspense account management, ensuring financial accuracy, risk control, and compliance across our main banking system. This role involves leading reconciliation processes, ensuring SLAs are met, strengthening financial controls, and working with offshore teams to drive efficiency.

What you'll be doing

• Managing suspense accounts within the main banking system, ensuring all transactions are processed accurately and in line with regulatory standards.
• Overseeing financial risk management by identifying and mitigating discrepancies, ensuring robust control frameworks are in place.
• Ensuring system robustness, working closely with IT and finance teams to enhance reconciliation processes.
• Leading and developing teams, including offshore operations, providing guidance and insight into best practices.
• Monitoring and enforcing SLAs, ensuring timely and compliant transaction processing.
• Collaborating with internal and external stakeholders to improve operational workflows and reporting.
• Driving efficiencies and process improvements, ensuring alignment with industry standards and business objectives.

What we're looking for

• Finance & Risk Expertise - Experience managing suspense accounts, risk controls, and banking reconciliation processes.
• Operational & Stakeholder Management - Ability to lead teams (including offshore operations) and ensure efficient financial processing.
• Technical & System Knowledge - Familiarity with financial services systems, main banking platforms, and policy administration.
• Process Improvement Mindset - Strong analytical skills with a focus on enhancing efficiency and control mechanisms.
• Strong Communication & Leadership - Ability to engage with teams, provide insights, and drive financial operations forward