Swiss Customer Care Administrator

Job Description

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Job Purpose:

Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.

The role will include but is not limited to:

Develop positive relationships with customers via phone, email and other channels using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
Process customer queries related to account changes and business building.
Engaging with both new and existing customers to ensure high levels of customer retention.
Use bespoke Lifeplus IT systems to resolve and process customer orders and queries.
Contacting customers where appropriate in order to resolve queries, offering a satisfactory resolution.
Take prompt and appropriate action for the customers.
Assist new customers with their enquiries and setting up accounts.
Process and complete administration of payments.
Collaborate with colleagues in Lifeplus to help us be the best we can be.
Develop product and process knowledge to continue providing excellent customer service.
Be a proud ambassador of Lifeplus to customers and colleagues.

Candidate Profile:

Passionate about delivering customer service.
Fluent in German and English both oral and written.
Fluent in Swiss German is desirable.
Willing to learn how to use a variety of bespoke IT systems.
Positive and engaging communication skills.
Ability to work in a team, ask for help and trust colleagues.
Problem-solving skills to take the initiative and develop your knowledge.

The values you’ll stand by:

Be generous with your knowledge, knowledge is only powerful if you share it with others.
Bring integrity, listen first and then speak.
Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes.
Have quality at the heart of what you do, always give your best and expect the same from others in return.

What we offer you:

Rewarding salary packages
Contributory pension scheme of up to 6%
Opportunity to buy & sell holiday
Gym membership discounts
Contributory hospital and health cash plan
Cycle2Work scheme
Eye care vouchers
Free monthly Lifeplus nutritional and personal care products
Life assurance
Discounts at leading brands and retailers

We have various shift patterns for you to chose from:

1- 2- week rotational shift, 37.5 hours per week:

Salary : £26,050
Week 1: Mon – Fri 11:45 – 20:00
Week 2: Mon, Tues, Weds & Fri 11:45 – 20:00 (Thurs OFF), Saturday 08:00 – 16:15

2- 2- week rotational shift, 37.5 hours per week:

Salary : £24,900
Week 1: Mon – Fri 08:00 – 16:15
Week 2: Mon, Tues, Weds & Fri 08:00 – 16:15 (Thurs OFF), Saturday 09:00 – 17:15

3- 37.5 hours per week, 11:45 to 20:00 Monday to Friday (flexibility in shift start time may be required):

Salary : £24,500

Location:

This role involves a mixture of home and office working; however, we do ask candidates are able to commute to our St Neots Office

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.

Please note: The successful applicant will be required to undertake a criminal record check.
Please advise us in advance if you have any special requirements if you are asked to attend an interview.