System Engineer (Canning Town, East London, UK)

Company:
Netsweeper Inc. is a worldwide organization specializing in Content Filtering Software Solutions. We hold the industry’s most advanced proprietary global filtering system for ISPs, Telcos, governments, schools, and corporations and our customers are located around the world and in every industry vertical. Netsweeper’s purpose is to protect people from inappropriate content that permeates the Internet and Webpages; our technology provides customers with the ability to choose available and allowable URLs, IMs and file transfers. Our filtering software and solutions continuously evolve and offer the most protected and managed Internet experience currently available.

As a member of the System Engineering Group at Netsweeper, you will make use of your extensive systems design and networking experience to plan, design, deploy, and validate Netsweeper product deployments in a variety of business types. You will be responsible for gathering customer requirements, designing solutions that meet the requirements, and planning and executing the
deployment of the solution that you designed.

Role: System Engineer, UK
System Engineering Group members are expected to possess strong networking experience to enable the design of the Netsweeper product, which is heavily dependent on network prerequisites. This requires exceptional communication skills, the ability to talk to stakeholders at multiple levels, systems analysis skills, project management familiarity, and an independent drive to gain knowledge and become a Netsweeper product expert. You have a strong interest in using technology to solve specific problems and enjoy seeing something that you and your team deliver exceed customer expectations.

Essential Duties and Responsibilities:
35% Solution Architecture

• Designing Netsweeper solutions for unique customer requirements


• Planning for solution scalability, redundancy, and resiliency


• Ensuring design meets customer requirements

35% System Integration / Deployment

• Hand’s-on deployment of Netsweeper solutions at customer premise


• Planning deployment effort to ensure smooth implementation


• Collaboration with customer technical teams

15% Pre-sales / Sales Support

• Visiting customer sites with Netsweeper business development team


• Advocating Netsweeper technology to facilitate market proliferation


• Being the Netsweeper subject matter expert in the region

15% Customer Visits

• Troubleshooting issues that arise during the delivery phase


• Facilitating knowledge transfer to Netsweeper customers


• Maintaining a healthy relationship between Netsweeper and our customers

Sales/Systems Engineering Competencies:

• Practical experience in the design and implementation of large, scalable network systems


• Practical and proven knowledge of applying network scalability, redundancy, and resiliency for mission critical systems


• Practical experience with the creation and management of solution designs


• Practical experience with the planning and delivery of solution designs


• Direct involvement with pre-sales and post-sales support


• Experience with supporting RFPs/Tenders

Technical Competencies:

• Practical knowledge of large-scale IP based networks and associated protocols (MPLS, BGP, ICAP, OSPF, etc.)


• Practical and applied experience with common scripting languages such as Shell Scripts, PHP, Perl, Python, etc.


• Practical and applied experience with proxy-based network solutions (explicit, transparent)


• Practical and applied experience within Enterprise/Education networks (routing/switching, Active Directory, security, proxies)


• Practical experience with telecom service provider networks (routing, OSS/BSS, AAA, LDAP, Radius)


• Practical experience performing root causes analysis in software and networks

Bonus Points:

• Strong presentation and communication (verbal and written) skills


• You are a self-starter, motivated and passionate about learning technology


• Strong time management and task tracking


• Project management


• A strong desire to build and maintain strong customer relationships