System Support Analyst

ERP & IT Support Specialist

Norwich (with occasional hybrid working possibilities)

Permanent

£35,000-50,000 depending on experience

Are you passionate about IT and ERP systems? Do you have a knack for simplifying processes and supporting business-critical applications? We’re working with a business in Norwich that’s looking to hire an ERP & IT Support Specialist to join their team.

This is an exciting opportunity for someone with previous ERP experience who is looking to grow their skills and make a real impact across the business. You’ll be instrumental in supporting, administering, and developing their Sage X3 ERP system, while also delivering first-line IT support to users across the company.

Key Responsibilities

• Deliver hands-on IT support for on-site and remote users (hardware, software, systems).
• Take ownership of ERP support – understand how it supports different departments and help optimise and simplify its use across the business.
• Play a key role in ERP integrations and implementations, helping departments translate needs into system improvements.
• Monitor and maintain IT systems and infrastructure (Windows Server, networks, user accounts, devices, etc.).
• Assist in ongoing system developments and enhancements of the Sage X3 environment.
• Travel occasionally to other UK/EU sites as needed.

Essential:

• Solid experience in an office or helpdesk IT role.
• Experience working with ERP systems – implementations/integrations and support.
• Good understanding of Windows Server environments, networks, and basic SQL/database concepts.
• Ability to work independently and manage your own workload.
• Strong problem-solving skills and a proactive mindset.

Beneficial:

• Strong Excel and Office 365 skills (e.g., advanced filtering, lookups).
• Experience with scripting (PowerShell, batch files).
• Familiarity with ECOMM platforms like Amazon, Magento, Shopify.
• Experience working in the Retail industry.

Why Apply?

• Career development with training.
• Broad exposure to IT functions in a supportive, fast-growing small business.
• Involvement in strategic ERP projects and business process improvements.
• A varied role with a mix of IT support and business systems work.

If you’re an adaptable, hands-on IT professional with a solid ERP background and a desire to help shape how technology supports a business, this is the role for you. Please apply using the link provide.