System Support Engineer - On Call

About the job 

We currently have an exciting opportunity for a Support Engineer to join our existing experienced team.  

SiXworks, an IBM Company, is delivering a transformational digital capability to a MOD customer. The capability will shortly be in the hands of users and we need additional skills and experience to support the maintenance and delivery of the CI/CD pipeline of the capability.

Primary responsibility – provide engineering skills and follow technical direction in the maintenance of the Pacific solution.

What do we look for in a Support Engineer?

Subordinate responsibilities:

• Conduct patching and updates to the Pacific solution, communicating potential impacts of any changes to the management team;

• Support planning for resolution of existing technical debt and plans for remediation;

• Support the identification and sizing of the work required to deploy changes from the MVC pipeline, including the development of the engineering plans required to prepare for and execute the changes;

• Support Find and Fix of issues within the Pacific solution;

• Support out of hours call-out to provide 1^st^/2^nd^ line response to P1/P2 system performance issues.

Technologies that require engineering skills:

• VMWare Tanzu, VCF (vCenter, Horizon, NSX


• MS Hyper-V, Ubuntu/Linux, S2D


• VxRail


• Paradox


• CCNP level network experience


• MS Office, Sharepoint, Exchange


• EJBCA, Userlock, Keycloak


• Kibana, Ping, Nessus, netbox, elastic,


• Government and international military encryption

Location: Corsham 

About SiXworks 

SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments. We are unified in our mission to accelerate innovation and adoption of secure, digital technology to improve the operational agility of Defence and National Security. This is an exciting time for us, we have ambitious plans for continued growth and development, and we are seeking to add brilliant, experienced, motivated, and passionate people to our team to work with us on this journey. 

Why join SiXworks? 

Our team is a fusion of brilliance, featuring senior operational, technical, and business leaders from various industries and the armed forces. We're also powered by a league of extraordinary IT engineers, architects, developers, and project managers. Together, we're an unstoppable force of digital innovation! 

SiXworks’ expertise includes Secure-by-Design, cloud computing, advanced network and infrastructure design, rapid application development, cross-security domain systems, multi-tenanted High-Performance Compute, multi-source data platforms, cyber vulnerability mitigation, and intelligence systems. We provide supplier-agnostic, technical, and business consultancy to customers while championing open-source and best-of-breed technologies.  

A word on UK Security Clearance 

Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance. 

More details relating to UK Security Clearance can be found here:  

United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) 

SiXworks is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organisation. SiXworks will be the hiring entity.  By proceeding with this application, you understand that SiXworks will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/privacy 

Notice 

SiXworks recognises the benefits of Reserve service to Country, Company and individual. 

We support Reservists and actively encourage them to apply. 

We are not considering submissions from agencies.