Systems and Support Assistant

About this opportunity

We are looking to recruit a Systems and Support Assistant to join our Technology Team.

This role will suit applicants who have some experience of working within a Technical Support role and is keen to develop their IT knowledge further.

You will be responsible for providing remote IT Technical Support to a userbase of over 520 people along with face-to-face support throughout our offices. Supported by other members of our Technology Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West’s leading employers.

Your responsibilities will include: 

• Logging helpdesk calls and providing assistance to resolve issues
• Email administration such as releasing quarantined emails
• Day to day administration of our Cloud based software
• User account administration
• Day to day administration of our Cloud based file sharing service
• Asset logging / keeping asset register up to date
• Distributing IT equipment to staff
• Installing software
• Building laptops/phones/tablets for end users
• Identifying tickets logged that would benefit from additional training
• Visiting other offices to engage with users and check office IT equipment

What we are looking for

To be considered for the role, you will need to have:  

• Previous Technical Support experience
• A good understanding of Microsoft Office
• Strong communication and interpersonal skills
• A passion for technology and a self-motivated approach to work

This role will be primarily office based.

Why join us

We are an award-winning certified Great Place to Work® provider of Audit, Accountancy, Tax and Advisory services in the South West and West Midlands. With a turnover of £48m, we saw growth of almost 15% over the last 12 months. We are also currently ranked fifth in the Accountancy Age Mid-Tier Power Index and are the largest provider of audit services to multi-academy trusts in the academy sector.

From owner-managed businesses, SMEs, and large businesses; to entrepreneurs and private individuals; we offer full services across a diverse range of sectors.

With 9 offices, over 50 partners, and over 500 people, we have the capability and capacity to meet our clients’ needs. From owner-managed businesses to large businesses we have the full-service expertise to advise our clients. 

We are also a member of Kreston Global, a global network of independent accounting firms in more than 100 countries.

We also offer a multifaceted benefits package, which includes:

• 25 days holiday, plus bank holidays
• Extra time off at Christmas - in addition to your annual leave entitlement, we close between Christmas and New Year
• Hybrid and flexible working
• A contributory pension scheme
• Life assurance
• Critical illness cover
• Simply Health cashback plan including access to 24/7 online GP service and counselling services
• Perkbox discounts and rewards platform with over 4,000 perks and discounts
• Social events with active social committees that plan internal and external events
• Numerous opportunities for development

Please contact Grace Harris, Recruitment Advisor if you would like to discuss this opportunity further.

We welcome applicants seeking flexible working arrangements, including part time working or working from home, to support responsibilities such as caring commitments, further study, or interests outside of work.

We are committed to welcoming new people into an inclusive working environment, where everyone has equal opportunity to reach their full potential.  We support a culture where people are valued and treated with respect, and where differences are understood and celebrated. 

The more varied our workforce, the broader the expertise within our business. The broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level.

As part of our recruitment process and commitment to maintaining a safe and compliant working environment, we conduct background checks on all successful applicants. These checks will include verification of references, confirmation of right to work in the UK, and, where applicable, a standard or enhanced Disclosure and Barring Service (DBS) check. Further details will be provided during the recruitment process.

For agencies: Please note that we do not accept unsolicited CVs. Submissions will only be reviewed where a role has been briefed by our Talent Acquisition team.