Systems Engineer

Moneybox is growing rapidly, and our technical teams are no exception. We have more users, more accounts, more money invested, more features, more code, more data, and more team-members than ever before. We’re looking for a Systems Engineer to help us handle all that growth without compromising on our service or product quality.

This role is in our back end engineering team that builds and operates our cloud hosted services. You will be working with people throughout Moneybox to support the live service, provide technical solutions, develop new systems, and improve the way we do things.  This is a hands-on role where you will be owning solutions from concept to delivery. 

• Advanced Technical Support: Handle complex technical inquiries related to our live services, ensuring service issues are resolved swiftly, with minimal impact.
• Collaborative Investigations: Work alongside and with our engineering and operations teams to support internal investigations, requiring a deep understanding of our technical infrastructure.
• System Reliability: Maintain and enhance the availability, security and resilience of Development and Live environments hosted in the cloud, particularly within the Microsoft Azure ecosystem.

• In-depth Investigation: Utilise a strong grasp of our service, infrastructure, and code to tackle issues methodically and effectively.
• Process Ownership: Develop, refine, and oversee processes for the efficient identification and resolution of issues.
• Enhanced Tooling: Improve existing tools or implement new solutions to empower all team members.
• Continuous Improvement: Regularly update and upgrade our practices to accommodate ongoing growth.

• Cloud and Infrastructure
• Azure: App Services, Functions, Service Bus, Event Hub, CosmosDB, Redis, SQL Server, Databricks, Keyvault
• Infrastructure-as-code (Terraform)
• CloudFlare 

• Developer Services
• GitHub, Azure DevOps Pipelines

• Ops Services
• Datadog 
• Rollbar
• Incident.IO

• Software Stack
• C#, .NET Core / .NET Framework (being phased out)
• REST APIs, Hangfire, React, MediatR, Entity Framework, Mass Transit, xUnit/NUnit

• The role will be responsible for but not limited to the following;

• Working with all the different Moneybox teams, addressing both customer and internal queries, helping all to resolve issues and achieve their objectives
• Proactively monitor and maintain system health and security. Reacting to monitoring alerts, telemetry, and service insights.
• Advanced Technical Support, Handle complex technical inquiries related to our live services, ensuring service issues are resolved swiftly, with minimal impact.
• Design, build and implement cloud systems, developer and ops services to empower our engineering teams and deliver live service.
• Help set and meet service level objectives with a focus on a high quality live service and empowering our development teams to deliver continuous change.
• Foster a knowledge-sharing environment with thorough documentation and a teamwork-oriented culture.
• Setting high standards, and continually improving how we do things.
• Maintain, manage and continuously improve our live service, systems and tooling.
• Contributing to regular planning sessions such as refinement and task prioritisation
• Supporting, coaching, and mentoring junior team members.
• Staying abreast of and (where necessary) applying the latest emerging technologies.

• Passionate about working with a wide range of teams helping them resolve their issues,  improving service reliability, and building shared ownership among the wider engineering team
• Excited about being part of a fast-growing company that’s trying to make a positive mark on the world
• A driven, ambitious self-starter
• Embrace a learning mindset and you are motivated to develop skills further
• Collaborative attitude – you enjoy working individually as well as within a team
• Can embrace our ALOT values
• Knows how to have fun whilst maintaining a professional outlook

• A degree in Computer Science or relevant experience
• Proven track record in a similar role
• Able to work both individually and as part of an agile team

• Good understanding of:
• Cloud Infrastructure (even better if it’s Microsoft Azure)
• Infrastructure as Code (Terraform)
• Web Application Security (E.g. CloudFlare)
• Web and API scalability and performance
• Build and Release Pipelines (E.g. Azure Devops, Github Actions)

• Strong analytical and problem solving skills
• Able to actively participate in technical and wider team discussions
• Comfortable working within a live Cloud environment

• Proven track record in designing, developing, releasing, and maintaining scalable and fault-tolerant systems.

• Understanding of:
• .NET (Core/framework), REST APIs
• OO programming languages (we use C#)
• Relational databases

• Microsoft Azure Cloud Infrastructure:
• App Services
• Azure SQL
• Networking
• Functions
• Service Bus
• Cosmos DB

• Experience with the following:
• CloudFlare 
• HTTP, TLS, and Networking
• Datadog
• SEIM
• Azure DevOps Pipelines

• Data driven and scientific approach