Systems Engineer - Automated Fulfilment

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Systems Engineer - Automated Fulfilment (AutoStore)

Location: UK (National travel required) 
Reporting to: Engineering Manager / Automation Manager 

Role Overview 

We are seeking a highly skilled and flexible Mobile AutoStore Engineer to support, maintain, and optimise AutoStore systems across multiple sites. This role involves extensive travel and hands-on technical responsibility to ensure high system availability, performance, and reliability within fast-paced automated warehouse environments. 

You will play a critical role in diagnosing faults, performing preventative maintenance, and supporting continuous improvement initiatives across our automation network. 

Key Responsibilities 

• Provide on-site and remote technical support for AutoStore systems across multiple locations 

• Carry out planned preventative maintenance (PPM) and reactive maintenance on AutoStore grids, robots, ports, and associated equipment 

• Diagnose and resolve electrical, mechanical, and software faults efficiently to minimise downtime 

• Support system performance optimisation, identifying opportunities to improve throughput and reliability 

• Assist with installations, upgrades, and commissioning of AutoStore systems 

• Work closely with site operations teams to ensure minimal disruption to service 

• On call requirements for out of hours support. 

• Escalate complex issues to OEMs or internal engineering teams where required 

• Maintain accurate maintenance records, reports, and documentation 

• Ensure compliance with health & safety standards across all sites 

• Participate in on-call rota where required to support operational uptime 

Role Requirements as a Mobile AutoStore Engineer 

• Proven experience working with AutoStore systems (highly desirable) or similar automated warehouse technologies (e.g. ASRS, shuttle systems, robotics) 

• Strong electrical and mechanical fault-finding skills 

• Understanding of PLC systems and controls (Siemens, Beckhoff, or similar advantageous) 

• Experience working in highly automated distribution or manufacturing environments 

• Ability to work independently across multiple sites with minimal supervision 

• Strong problem-solving skills and a proactive approach 

• Full UK driving licence and willingness to travel extensively 

• HNC/HND or equivalent in Electrical/Mechanical Engineering (or relevant experience) 

• Recognised engineering apprenticeship (preferred) 

• Health & Safety certifications (e.g. IOSH/NEBOSH – desirable) 

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.