Systems Engineer, UK

About this Opportunity

Vinarchy is redefining wine as a newly formed global wine company, bringing together the scale, heritage and ambition of Accolade Wines and Pernod Ricard Winemakers. As we continue to integrate and strengthen our global technology landscape, we are investing in resilient, secure and future ready IT infrastructure to support our teams across regions.

We are seeking a Systems Engineer, UK to join our Global IT team, supporting operations across EMEA and the Americas, with a primary focus on the UK. This role plays a critical part in maintaining and improving infrastructure reliability, security and performance while contributing to global IT initiatives.

This role will ideally be based in one of our UK Offices, however we are also open to candidates based in Spain. 

Key responsibilities include:

•    Managing and optimising cloud and on premises infrastructure, ensuring performance, security and compliance
•    Maintaining backup and disaster recovery solutions, meeting defined RPO objectives
•    Acting as an escalation point for L2/L3 technical incidents, resolving complex issues efficiently
•    Providing out of hours support as required for global operations
•    Contributing to infrastructure and technology projects, recommending fit for purpose solutions
•    Driving continuous improvement across systems, processes and ITSM maturity
•    Collaborating with global infrastructure teams and offshore partners
•    Mentoring junior team members and sharing technical knowledge
•    Managing vendor relationships to ensure SLA adherence and service quality
•    Producing and maintaining clear technical documentation for systems and procedures
•    This role operates in a hybrid working model, with a minimum of three days per week in the office.

Experience and Capability

To be successful in this role, you will bring:

•    5+ years’ experience in IT infrastructure engineering
•    Strong experience across cloud platforms (Azure, OCI) and on prem technologies
•    Hands on expertise with virtualisation (VMware), storage (SAN) and networking (LAN/WAN/Wireless)
•    Advanced knowledge of Microsoft 365, including Intune, Exchange, SharePoint, Teams and OneDrive
•    Proven experience managing endpoint protection, patching, firewalls (Cisco, Palo Alto) and cybersecurity best practices
•    Strong capability in backup and disaster recovery solutions (e.g. Veeam)
•    Experience resolving complex technical escalations and cross functional issues
•    Understanding of ITIL frameworks and improving IT service management maturity
•    Exposure to SD WAN, SASE/SSE, SWG, IP Telephony, monitoring tools and basic automation/scripting
•    Ability to clearly document system design, operations and troubleshooting procedures
•    A tertiary qualification in Information Technology or a related discipline is desirable but not essential.

Behaviours

At Vinarchy, how we work matters. In this role, you will demonstrate:

•    Ownership and accountability for systems, incidents and outcomes
•    Strong collaboration across regional and global IT teams
•    A continuous improvement mindset, seeking more resilient and efficient solutions
•    Calm, structured problem solving in high pressure environments
•    Willingness to mentor and support others, contributing to team capability uplift

Your Key Accountabilities

Infrastructure Management
•    Maintain and optimize IT infrastructure across cloud and on-premises environments.
•    Ensure systems are secure, resilient, and compliant with organisational standards.
•    Manage data backup and disaster recovery systems to meet defined RPO objectives.

Technical Support & Troubleshooting
•    Act as an escalation point for complex technical issues and resolve them promptly.
•    Provide out-of-hours support as required for global operations.
•    Train and enhance user knowledge regarding hardware and software.

Project & Continuous Improvement
•    Participate in IT projects, recommending fit-for-purpose solutions and technologies.
•    Drive process improvements and contribute to ITSM maturity initiatives.

Collaboration & Mentoring
•    Work closely with offshore teams and global infrastructure colleagues.
•    Mentor junior team members and share technical knowledge.

Vendor & Resource Management
•    Manage vendor relationships to ensure SLA compliance and quality service delivery.

Essential Qualifications

•    5+ years in IT infrastructure engineering, including cloud (Azure, OCI), virtualization (VMware), storage (SAN), and networking (LAN/WAN/Wireless).

Physical and Other Requirements

•    Some business travel may be required from time to time
•    Occasional after-hours work may be required to engage with stakeholders and team members across time zones
•    Hybrid working arrangement with at least three days in the office

Our Company Values

•    Grow Together
•    Integrity In Every Drop
•    Own Our Impact
•    Simplify To Amplify