Systems Support Assistant

Are you passionate about IT systems, user support, and delivering seamless digital experiences? We're looking for a skilled Systems Support Assistant to help drive operational excellence by ensuring the smooth, secure, and compliant use of Microsoft 365 services and IT infrastructure.

This is a great opportunity for someone with strong technical knowledge, excellent attention to detail, and a commitment to supporting users in a dynamic, internationally-focused environment.

Key Responsibilities

• Manage the full lifecycle of Microsoft 365 user accounts, including onboarding, access permissions, and deactivation.
• Provide second-level technical support for hardware, software, and network issues, escalating as needed.
• Monitor system performance, licensing, and usage; troubleshoot issues to minimize downtime.
• Maintain ISO compliance records and documentation (e.g., ISO 27001, 20000-1, 9001, 27701).
• Deliver training sessions and create user-friendly guides to improve staff knowledge of IT systems.

What We’re Looking For

• At least 5 years of experience in IT support, ideally within an international or complex organizational environment.
• Strong hands-on experience with Microsoft 365 administration, including Azure Active Directory and Teams Telephony.
• Proficiency in PowerShell scripting and automation.
• Solid understanding of hybrid cloud environments and security practices.
• Experience maintaining ISO documentation and managing compliance logs.
• Skilled in using IT service management tools like ServiceNow.
• Strong communication and documentation skills.
• Ability to work independently and as part of a collaborative team.

Why Apply?

• Be part of a supportive, diverse, and purpose-driven IT team.
• Work on meaningful projects that impact global operations.
• Expand your skills in a forward-thinking, modern digital environment.
• Enjoy continuous learning and professional development opportunities.

A competitive salary, additional benefits and the chance to add real value is on offer for the chosen candidate, please apply to find out more information.