Systems Support Coordinator - Wales and West Region

Systems Support Coordinator - Wales and West Region

Salary:

£28,334
Vehicle:

A vehicle will be made available to carry out your duties
Contract type:

Permanent
Hours:

Full Time
Location description:

Home Based
Interview date:

w/c 17 June
Closing Date:

05-06-2024
Reference:

17477

About us

Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning.

We are looking for a Systems Support Coordinator based in our Lifesaving Operations Department to help build on the training already delivered to staff and volunteers across the RNLI, and to help to develop new systems as a customer representative on projects and providing onward training and general support.

Your role

As a Systems Support Coordinator, you will be involved in coordinating the needs of your end users in new and current RNLI systems, by reporting issues and updates, you will help improve the systems to make the tasks simpler and less time consuming for our lifesavers.

Your role as Systems Support Coordinator has three main functions:

- To help project teams develop and test new technology solutions from idea initiation to being ready for deployment.
- To deploy new technology solutions by delivering training to end users.
- To support users with technology solutions that are part of business-as-usual processes and contribute towards process improvements

Your responsibilities in this role will include:

- Be a super user of the new RNLI systems with a comprehensive knowledge of their operation and application.
- To support all Lifesaving areas and other coastal teams by coordinating, planning events, meetings, communications, and activities ensuring that all relevant documents are prepared pre-meeting and actions are documented post meeting.
- Supporting the running and facilitation of events with decision makers, system owners and end users to chart and define existing and future work stream processes, systems, and hardware.
- Assist other RNLI support teams with non-technical issues.
- Work with the stakeholders to identify training needs, support the creation of targeted and timely training interventions within agreed timescales and deliver the training during deployment.

About you

As Systems Support Coordinator you will have an inquisitive mind and an appetite for understanding how users interact with technology. Empathy with the end user is more important than being a systems expert and full training in the systems will be given.

To be considered as the Systems Support Coordinator you will need:

Essential criteria:

- Good IT skills

PC literate, happy using Microsoft tools, happy using systems and applications. AX a bonus however we can teach this.
- Managing self

able to work from home, keep focused and prioritise workload appropriately to the business needs.
- Working with People

the ability to work with anyone and help them to get the most out of the systems that we support.
- Living within the Region the role covers
- Training delivery

the ability to train staff and volunteers to use RNLI applications and systems, this can include creating work instructions and training documentation.
- Customer Focussed, treat everyone as a customer and give them the service that you would want to receive.

Desirable criteria:

- Experience of lifesaving operations processes

Applications used in Lifesaving Operations processes include AX, IT Self Service, LSAR, Horizon, RCAMS, MySAR, Marketing Unity, Compass ZMYStation and RNLI2.
- Knowledge of the workings of our Lifeboat Stations and Beach Lifeguard units
- Have a knowledge of Bitlocker, Bomgar and Password resets

You will need to be based in the Region to be consider for this role. The role covers RNLI Lifeboat Stations from Penarth to Porthdinllaen. The flexibility to work evenings and weekends, when required, is essential.

So, if you have experience within System Support Coordination and are ready for a new challenge and like the look of this vacancy - please apply now using the button shown.

This post requires a valid driving licence.

Safeguarding

The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
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