Tailor-Made Specialist, UK/EU (London)

At Intrepid, unforgettable trips don’t happen by chance – they’re shaped by people who know their destinations inside out, can juggle the details, and genuinely care about delivering exceptional experiences. We’re looking for a Tailor-Made Specialist, UK/EU to help make that happen. 

In this role, you’ll design and sell bespoke itineraries that reflect Intrepid’s commitment to Sustainable, Experience-Rich Travel.  

You’ll work closely with our DMC partners, suppliers, and travel agent partners to ensure competitive pricing, timely confirmations, and high-quality service standards. You’ll support direct travelers, co-branded partners, and travel agents across the UK and EU, helping create journeys that truly stand out. 

This is a varied, fast-paced role suited to someone with a strong background in travel sales or customer service, excellent communication skills, and a passion for creating personalised, memorable experiences.  

You’ll be confident juggling multiple priorities, responding to leads across phone, email, and live chat, and ensuring every itinerary is booked accurately and efficiently. 

This is a full-time, permanent, hybrid role, based in London, with an expectation to be in the office 2 days per week. During the initial four-week training programme, you will be office-based full time to benefit from classroom-style learning and peer shadowing. 
 

Some of the experience you’ll bring with you may include: 

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  Similar experience in the travel industry, or within sales/customer service roles 

  
  

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  Fluent in English, written and spoken 

  
  

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  Passion for travel and strong knowledge of Intrepid’s products and destinations 

  
  

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  Ability to work in a fast-paced, dynamic environment while managing multiple priorities 

  
  

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  Proficient in Microsoft Office 

  
  

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  Excellent communication and customer service skills 

  
  

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  Strong team player with a positive attitude and willingness to collaborate 

  
  

If you’re passionate about creating incredible, tailor-made travel experiences, thrive in a customer-focused environment, and want to play a key role in delivering exceptional journeys across the UK and EU, we’d love to hear from you.