Talent Delivery Officer

The closing date for applications is Wednesday 20th August 2025

PURPOSE

To support the delivery of our unified (i.e. Basketball England and the British Basketball Federation) talent system and liaise with all stakeholders (e.g. players, parents, clubs, etc) as the initial point of contact to ensure effective operation and coordination.

Scheduling of all talent activity, coordinating event logistics, administration related to coaching, club input and the broader workforce.

Effective communication with all partners, talent staff, Regional Talent Managers and organisations.

To support the Talent Programme and Pathway Manager whilst working closely alongside the BE Customer Service Team.

KEY ACCOUNTABILITIES

Pathway Administration: Own the master Talent Calendar, booking venues, officials and support services for Aspire, ETP and EDP.  Maintain CRM records, selection data, consent forms and safeguarding documentation.

Event & Camp Logistics: Plan and deliver end-to-end logistics (travel, accommodation, equipment, medical cover) for camps, trials and tournaments in the UK and overseas.  Produce detailed run sheets and risk assessments, act as on-site lead in support of the Talent Programme and Pathway Manager.

Volunteer & Workforce Support:  Coordinate recruitment, briefing and expense processing for coaches, team managers, medics and officials.  Track mandatory qualifications (DBS, safeguarding, first aid).

Communication & Customer Service:  Issue timely joining instructions, schedules and updates to players, parents, clubs and staff. Serve as first line support for all Talent Pathways queries via phone and shared inbox.

Governance & Compliance: Ensure adherence to BE policies (EDI, safeguarding, Anti-Doping, Finance, etc).  Monitor Aspire budgets, raise POs and reconcile event costs with the Head of Talent for BE.

Continuous Improvement: Collect feedback and compile post event reports; contribute admin insights to pathway reviews.

OPERATIONAL ACCOUNTABILITIES

Project Delivery: To deliver the requirements of specific time-limited Talent programme projects.

Communications: Delivery of frequent key messages and ongoing communications with all internal and external partners.

Decision Making: Ability to make appropriate operational decisions to meet the programme objectives in liaison with the Talent and Programme & Pathway Manager and other teams across the business.

Marketing Support:
To provide briefs and quality information to support the required campaign, marketing, communications and PR for the portfolio of programmes and related events.

Service Delivery: To coordinate the operational delivery of required services ensuring they are effective and fit for purpose to deliver our programmes successfully.

Governance, Risk & Compliance:
Abide by all of Basketball England’s rules, regulations and policies (including but not limited to, Equal Opportunities & Equity Policy; Safeguarding Policy; Code of Ethics & Conduct; Anti-Doping, Anti-Betting, Anti-Corruption and Confidentiality).

RELATIONSHIP MANAGEMENT

Internal - Customer Service, Finance, Safeguarding: Ensure seamless data flow and timely information sharing; accurately reconcile payments and refunds; uphold all safeguarding, EDI, GDPR and H&S policies in every interaction.

Talent Workforce - Camp Directors, Coaches, Officials, Volunteers: Provide clear briefs and timelines; coordinate logistics (travel, accommodation, kit, tech); create a positive, professional event experience and feedback loop for continuous improvement.

External - Venues, Travel Partners, Regional Associations, Accommodations: Manage Aspire/ETP contracts; monitor service delivery against agreed standards; nurture long-term, value-adding partnerships that support year-round programme delivery.
 

ROLE REQUIREMENTS

Qualifications: 

Educated to A level or equivalent qualification, or compensating work experience in a relevant business-related field.

Experience:

Demonstrable experience of:

• Talent Programmes: An understanding of the talent programmes at BE and the ability to support the day-to-day delivery of talent systems and player pathway programmes (desirable but not essential).


• Recruitment: An understanding of recruitment practices and the ability to support recruitment drives for volunteers and other works onto talent programmes.


• Relationship Management: Building trust and strong relationships with a range of stakeholders internally and externally, including BE staff and volunteers.


• Evaluation of Talent systems: Managing the operational evaluation and data analysis of talent programmes (desirable but not essential).

Personal Skills:

• Confident & motivated:
  Confident with a high degree of self-motivation and initiative.


• Mental Agility & Initiative: Excellent mental agility with the ability to use own initiative to self-organise, plan and work effectively, taking account of changing and competing priorities.


• Quality work at speed: A proven ability to produce high quality work and meet deadlines at speed and under pressure.


• Teamwork: Ability to work as an effective member of the BE team, with an understanding of what behaviours contribute to effective teamwork.


• Solution Development: Ability to anticipate issues and problem solve.


• Attention to Detail & Personal Organisation: High level of demonstrable attention to detail and personal organisation to ensure prioritisation, time management and all outputs of work are of the highest standards.


• Customer Service: Ability to demonstrate high levels of customer service and to motivate others to put the customer at the centre of all delivery.

Technical Skills:

• Communications: Excellent interpersonal and communication skills demonstrating an ability to communicate to a wide range of people in the right appropriate format.


• Advanced ICT: Significant advanced expertise in the use of Microsoft packages (Word, Excel, PowerPoint) and other related ICT software (desirable but not essential).


• Numeracy & Literacy: Excellent numeracy, literacy, spelling and presentation in typewritten and other work.

Other

• Shared goal/winning team mindset.


• Understanding of how to get talent and sports performance results through people and systems.


• A flexible attitude to working, willing to work evenings and weekends.


• Valid Driving Licence.