Talent Management Specialist

Talent Management Specialist

Luton & London | Permanent | Guidant Global

Join us as a Talent Management Specialist and become the driving force behind an exceptional experience for a 700‑strong contractor community. If you’re energised by people, fast‑paced environments, and solving problems with empathy and confidence, this role puts you right at the heart of our high‑security government account.

What you’ll be doing

In this role, you’ll be the heartbeat of our contractor community — the first point of contact, the trusted guide, and the steady support during the entire contractor lifecycle. You will:

Contractor Engagement & Support

• Run the Customer/Hello Hub (onsite and offsite), logging, triaging, and tracking all contractor queries.

• Acknowledge and triage queries within SLAs (within 2 working days), providing updates every 14 working days until resolved.

• Own each case to resolution, partnering with SMEs and managing escalations with clarity and care.

• Conduct regular “keeping in touch” calls every 6 months to gather insight and maintain engagement.

• Deliver twice‑weekly check‑ins with pre‑starters during the 9–12‑month vetting period.

Data & Reporting

• Produce monthly and quarterly MI including query volumes, SLA performance, and trends.

• Support surveys, focus groups, and feedback loops to improve contractor experience.

Onboarding, Wellbeing & Community

• Support onboarding, offboarding, and ad‑hoc projects to enhance the contractor journey.

• Contribute to wellbeing initiatives and the wider culture across the account.

• Create content for monthly contractor updates and support community events.

What we’re looking for

Essential skills:

Experience supporting contractor or contingent workforce populations.

Background in a helpdesk or case management environment.

Exposure to inflight or onboarding programmes.

Strong data literacy for MI reporting and SLA tracking.

Ability to operate within high‑security or DV‑cleared environments.

Desired traits:

Calm under pressure, empathetic, and solutions‑focused.

Excellent stakeholder management and communication skills.

Highly organised, resilient, and confident navigating complexity.

A genuine passion for people experience and continuous improvement.

Where you’ll work

• During vetting: primarily Luton, with travel to London.

• Post‑clearance: mainly London, plus regular Luton presence and occasional WFH.

Why you’ll love it

You’ll join a supportive, people‑first team with real progression opportunities — the previous post‑holder stepped up into a Recruitment Business Partner role. Structured onboarding, shadowing, and a collaborative culture ensure you’ll be set up for success from day one.