Taxi Licensing Service Support Officer

3-month contract position with a local authority

Summary

Responsibilities

• Provide advice to customers on taxi licensing processes, including hackney carriage and private hire requirements.
  


• Process licence applications in line with current legislation, policies, and procedures.
  


• Liaise with external agencies and internal teams to gather and verify application information.
  


• Maintain accurate and up-to-date records on internal systems, ensuring compliance with Data Protection and Freedom of Information requirements.
  


• Produce and issue licences within required timescales.
  


• Escalate concerns regarding applicants or licence holders to relevant managers where formal action may be required.
  


• Deliver excellent customer service when dealing with members of the public, operators, and stakeholders.
  


• Support continuous improvement initiatives within the licensing service.
  


• Ensure compliance with council policies including health & safety, safeguarding, equalities, and customer care.
  

Requirements