Team Assistant - 12 mth FTC

Job Title: Team Assistant / Risk Engineering Coordinator

Reporting to: Deputy Head of Risk Engineering

Direct Reports: n/a

Position Type: 12mth Fixed Term Contract – Maternity cover

Location: City of London

Overview:

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:

Responsible for the coordination and administration of risk engineering related services within the TMHCC Japanese Business division.

Key Responsibilities:

The role includes responsibility for:

• Provide support for the Risk Engineering team in the UK and Europe.
• Assist Head of Risk Engineering (HRE) and his Deputy in establishing the survey list.
• Allocate survey requests to TMHCC Risk Engineers in conjunction with the HRE & Deputy.
• Distribute completed loss prevention reports to UWs/brokers/customers.
• Allocate survey requests and coordinate Third-Party Risk Engineers in conjunction with the HRE & Deputy and distribute completed reports. Also processing of the associated invoices.
• Generate reports detailing performance against KPI’s for the Risk Engineering team. Complete follow-ups where reports indicate delays in the survey process.
• Be office point of contact for Risk Engineering and when required providing assistance to Underwriting, Global Services, Business Development and Claims departments.
• Content development and management of internal & client resources.
• Assist in maintaining the report writing platform and associated documentation.
• Maintaining the department pages/section on the intranet system (the Port).
• Manage risk improvement follow ups, reporting and updating on the report writing platform.
• Assist underwriting develop relevant departmental reports.
• Be the focal point for Japanese Business departmental reporting.

Administration:

• Distributing risk engineering correspondence to team members.
• Content management of internal resources to support our field operations.
• Creating and maintaining the electronic and paper filing systems.
• Preparing monthly and quarterly engineering activity and UW management reports and general departmental administration.
• Be the point of contact for UWs, brokers and Policy holders.
• Organise the preparation of risk improvement status report forms and the publication of survey reports, covering letters and status reports to clients/brokers, as necessary.
• Discuss new survey requests with the HRE & Deputy and allocate them to the engineers as required.
• Provide administrative support for key client account meetings.
• Monitor Fire Protection and Fire Detection systems impairment notifications for all accounts received via e-mail and to pass these on to the RE/UW concerned for review and necessary action. Also, to respond back to the sites if requested by the RE with appropriate comments, questions etc., and to follow-up as necessary.
• Store location information to the appropriate folders.
• Make appointments, and arrange meetings, on behalf of the Risk Engineering team as required.
• Assist with internal Risk Engineering training / presentations.
• Assist with organising Risk Engineering Seminars.
• Assist with travel arrangements as required.

Information Technology:

• In conjunction with IT, assist in maintaining the report writing platform (currently RE-Port) and liaise with the support team to correct system problems.
• In conjunction with IT, provide support for RE-Port.
• In conjunction with IT, provide RE-Port training to system users as required.
• Assist with user acceptance testing once RE-Port system upgrades have passed through the IT system testing process.
• Generating bespoke management & UW reports from RE-Port (SQL Reports) and the TMHCC reporting system as requested.
• Verifying, assuring and correcting the quality of the data in the RE-Port system.
• Develop reports and data from RE-Port to help track risk improvements and UW requirements, etc.
• Help develop and maintain the Risk Engineering tools/spreadsheets.

Other Job Functions:

• Special assignments and projects assigned by management.
• Champions the company values and works in accordance with the organisational behaviours.
• To be aware of and comply with the relevant rules and regulations in relation to Financial Crime & Conduct.

Skills and Experience Specification:

Essential

• Experience of working in an administration / team assistant position.
• Excellent team co-ordination skills.
• Self motivated and able to work independently when needed.
• Demonstrated knowledge of Microsoft Office applications (advanced Excel).
• Experience of managing processes, systems and administrative responsibilities, including relevant liaison with key stakeholders, preferably within an insurance company or similar organisation.
• Knowledge of SQL Report Services is desirable but not essential
• Knowledge of underwriting tools is preferred but not essential e.g., Eclipse, Power BI, etc.

Additional Skills         

• Self-motivated, enthusiastic and innovative
• High level of accuracy and attention to detail
• Deadline and results focused
• Ability to work under pressure
• Good time management and planning skills
• Excellent Team Player
• Excellent Communication kills
• Analytical mindset
• Willingness to work with other branches in Europe

What We Offer

 The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit www.tmhcc.com for more information about our companies.

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