Team Lead

Job Description

Our client is a UK bank with the culture and spirit of a fast-moving, disruptive tech company who are looking to recruit an Onboarding Team Leader to join their office in Cardiff, where there is a hybrid working policy in place. The role will pay a competitive salary and comes with a range of benefits.

Team Leads are critical to the success of our clients Onboarding Operations department. As a Team leader, you'll inspire and motivate your team to give the best service to their customers. Leading from the front, you'll showcase your finely tuned customer service skills daily.

What is expected of the Onboarding Team Leader?

Positively influence and contribute to the team culture
Provide coaching, feedback and support to team members, guiding their development
Leading team to establish if Businesses are complying with Terms and conditions and relevant legislation/regulation
Acting as a KYC and KYB subject matter expert; sharing technical expertise and guidance with the wider Onboarding team
Taking ownership of High risk and complex Investigations; improving process and guidance as a result
Ability to interpret risk scoring and Enhanced Due Diligence requirements
Establishing if Business accounts are operating within our clients Risk appetite
Coordinating with key stakeholders and senior management
Conducting Quality assurance for the team
Collating team findings, trends and recommendations; delivering to key stakeholders and liaising with other areas of the business
Ensuring queues are well maintained and sufficient time is allocated for complex investigations

What we look for in an Onboarding Team Leader?

Experience of managing a team in a financial services environment
Ability to train team members and adapt to training styles
Ability to adapt to, and lead people through change
Able to make decisive decisions based on relevant data, considering both the business and customer outcomes.
Understanding of the end-to-end KYC/KYB and Business onboarding processes
Excellent written and verbal communication skills
Ability to balance workload and schedules with multiple priorities
Management of key stakeholders and ability to communicate at all levels of the business

What the Onboarding Team Leader will receive?

Competitive basic salary which rises with experience
25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day’s holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous family-friendly policies
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing