Team Leader

Company : Confidential

Job Description - Team Leader

We are seeking an organised, proactive and commercially minded Team Leader to support National Account Managers in the Restaurants and QSR sector. This role focuses on project coordination, customer service excellence, and administration.
Key Responsibilities

Support National Account Managers with account coordination and reporting
Monitor and improve margin performance and stock movement reports
Handle credit control side notes within 48 hours
Deliver exceptional customer service and maintain strong client relationships
Coordinate product rollouts, refurbishments, and new site openings
Ensure accurate order processing, despatch and invoicing for projects
Liaise with internal teams, suppliers, and customers to ensure delivery targets
Maintain accurate project databases and provide regular updates
Delegate tasks to Account Coordinators and support their development
Ensure sector delivers consistent and outstanding service

Required Skills & Experience

Office-based customer service or sales support experience
Strong verbal and written communication skills
Highly organised with strong attention to detail
Excellent time management and ability to prioritise workload
Confident using IT systems and data reporting tools
Experience working with KPIs and revenue targets
Proven ability to work under pressure in a fast-paced environment
Comfortable with phone-based communication (inbound and outbound)

Desirable

Knowledge of the catering equipment or hospitality industry
Experience in project or account coordination roles

Personal Attributes

Calm, confident, and enthusiastic
Tenacious, methodical, and self-reliant
Team player with initiative and problem-solving mindset
Adaptable and open to change
Driven by high standards and attention to detail

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Team Leader

Job Description - Team Leader

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