Team Leader

Team Leader – Worksop – £28,500

Chase & Holland are proud to be working a leading organisation based in Worksop who are currently seeking an enthusiastic and professional Team Leader to join their passionate and dedicated team.
This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer process.

Benefits:

• Competitive salary
• Excellent working environment
• Progression opportunities
• Westfield health
• Overtime (as required by the business)

Team Leader Responsibilities:

• Respond to customs queries via specified platforms (email/portals/IT platforms, etc.) with awareness of duty and VAT calculations
• Maintaining and ensuring compliance with current legislation and customs procedures
• Managing staffing for each shift, promptly raising any potential issues and resolutions
• Review the daily workload and priorities distribute tasks based on each agent's skill level and availability
• Communicating the expectations and deadlines for each task providing necessary resources and information for completion
• Monitoring the progress of assigned tasks throughout the day, providing support and guidance as needed
• Check that tasks are completed to the required standard
• Providing constructive feedback to agents on their performance and quality
• Recording task completion and any relevant notes or observations
• Maintaining the issue tracking and provide root cause analysis
• Monitor Team performance by capturing data and providing consistent reports to the Management Team
• Communicating and documenting any business/process changes effectively
• Managing the end-to-end lifecycle of team members

Required Skills & Experience:

• Experience managing a team
• Proven customer service experience within a similar role with proven leadership experience
• Excellent communication skills, able to work effectively within a team and build customer relationships
• IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc

If you are interested in finding out about this exciting Team Leader opportunity, please click ‘apply now.’

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT, and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.