Team Leader

Team Leader - Service & Repair

We are looking for an experienced Team Leader to manage the day-to-day operations of a busy electronics service and repair centre.

This role blends technical expertise with team leadership, ensuring high-quality diagnostics, repair, and refurbishment of electronic and electro-mechanical equipment.

Key Responsibilities

* Lead and develop a team of service technicians working on electronic and electro-mechanical systems

* Oversee diagnostics, inspection, repair, and refurbishment workflows to meet quality and turnaround targets

* Manage repair queues and prioritise workload to maximise efficiency

* Act as the technical escalation point for complex electronic fault-finding and repair issues

* Control refurbishment processes, including repair cost limits and final quality checks

* Approve service quotations and support customer enquiries with technical input

* Monitor stock levels of electronic components and coordinate with internal teams to ensure availability

* Track performance, report on KPIs, and drive continuous improvement across the service function

Skills & Experience

* Proven experience supervising or leading a technical team

* Experience of daily, weekly and monthly management of staff and contractors

* Experience of dealing with employee meetings, 1-2-1's, review meetings, authorising holiday, personnel issues etc

* Solid diagnostic and fault-finding skills on electronic equipment would be a plus,

* Strong organisational skills with the ability to prioritise workload effectively

* Confident communicator with a professional, customer-focused approach

Desirable

* Qualification in electronics, telecommunications, or a related discipline

* Experience in a production, manufacturing, assembly, service centre or maintenance environment would be beneficial.

Benefits:

* Holiday – starting from 25 days up to 30 days plus bank holidays

* Discretionary bonus - approx 10% of annual salary

* Income Protection

* Pension - up to 10% total contribution

* Life Assurance

* Travel Insurance (both business and leisure)

* AXA Healthcare

* Medicash Health plan
Only candidates based in UK and eligible to work in UK are allowed