Team Leader - Hull AST

Team Leader - Hull AST

Location: Hull, HU3 2RA

Salary: £31,010.00

About Us: Target Housing is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people within our society. Over the past 30 years we have shown that stable accommodation and support can help transform lives and empower people to achieve independence. If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Main Purpose: We are looking to recruit an experienced Team Leader to work alongside our Service Manager. The post will be based in Hull and will lead the AST Team. You will lead, support and develop a team of Tenancy Support Workers in delivering high quality housing management services to tenants, ensuring compliance with regulatory standards including SART, SHIP and organisational policies while maintaining excellent levels of customer service.

Key Responsibilities

Team Leadership and Performance Management

• Lead, motivate and support a team to deliver housing services effectively and efficiently.
  


• Monitor team performance against KPI's and service standards, providing coaching and feedback.
  


• Conduct regular one-to-one's appraisals, and team meetings.


• Oversee the development and regular review of client support plans and risk assessments.

Housing Management

• Oversee tenancy management, including lettings, rent arrears, anti-social behaviour (ASB), and property inspections.


• Support staff in complex case management and decision-making.


• Ensure safeguarding policies are followed, referring to appropriate services when necessary. 

Customer Service and Tenant Engagement

• Promote a tenant-first culture, ensuring that tenants are treated with respect and involved in decisions that affect them.
  


• Respond to and resolve escalated complains and enquiries. 

Compliance and Regulation

• Ensure services comply with SART/SHIP requirements


• Ensure services comply with the Regulator of Social Housing's standards, including the Tenancy Standard and Neighbourhood and Community Standard.


• Support audits, inspections, and regulatory reporting.


• Maintain accurate records and contribute to service improvement plans.

Partnership Working

• Work collaboratively with external agencies, local authorities, and internal departments.
  


• Represent the organisation in multi-agency meetings, case conferences, and community forums.

Essential:

• Minimum of 2 years' experience in a Team Leader position supporting tenants within a housing related service.


• Knowledge of housing legislation, tenancy management, supported housing and regulatory requirements.


• Excellent communication and interpersonal abilities.


• Commitment to equality, diversity and tenant empowerment.

Desirable:

• Knowledge and understanding of multicultural issues in housing legislation and the impact of this on tenants within the Hull area
  


• Awareness of the support and provisions available for supporting marginalised groups within the city.


• Experience of using housing management systems.


• Understanding of trauma-informed approaches or safeguarding.

What We Offer:

• Training and development opportunities


• Supportive team environment with regular supervision


• Mileage reimbursement


• Access to Westfield Health & Lifestyle benefits


• Blue Light Card eligibility


• Company pension scheme (4% contribution)


• 28 Days Annual Leave (plus Bank Holidays) per annum for full-time employees (rising to 33 days with service)

This Role is Subject to:

• Enhanced DBS check


• Full UK driving licence and access to a vehicle


• Two satisfactory employment references (one must be from your current/most recent employer)


• Evidence of Right to Work in the UK (we are not able to provide sponsorship for this role)

Equality, Diversity and Inclusion

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.