Team Leader - Motor Claims

Job Description

Job Title: Litigation Team Leader (Motor Claims)
Company: Keoghs
Location: Liverpool
Salary: Competitive, based on experience

About Us:

Keoghs, a Davies Business is a leading, defendant motor claims firm specializing in all things Personal Injury. We pride ourselves on delivering exceptional service to our clients and achieving successful outcomes for our customers. As we continue to grow, we are seeking a dynamic and experienced Team Leader to lead our Litigated Motor team in Liverpool.

Role Overview:

As the Team Leader, you will manage a team of individuals handling litigated motor claims. You will be responsible for ensuring high performance within the team, overseeing technical aspects of claims, and driving efficiency. This role offers a great opportunity to make a significant impact and contribute to the success of our firm.

Key Responsibilities:

Team Management:

Lead and motivate a team of individuals at varying levels
Monitor performance, provide feedback, and support professional development.
Hold team meetings
121 performance reviews
Foster a positive and collaborative work environment.

Technical:

Plan & distribute workload - the team handles litigated RTA cases, small and fast track
Provide technical support and guidance to team members in order to assist them in reaching their full potential
Ensure compliance with legal procedures and best practices.
Stay up-to-date with legal developments related to motor claims.
Provide guidance on complex cases and legal strategies.
Review files handled by team members to maintain quality standards.

Client Service:
Provide client briefs / updates
Manage client finances
Act as first point of contact for client complaints

Qualifications and Experience:

knowledge of all stages of the litigated motor claims handling process
orientated with a desire to help others as well as an ability to manage performance where required
developed knowledge of processes, systems and procedures
analytical and problem solving skills
organisation and communication skills
to initiate and maintain business relationships
commercial awareness in understanding the market and industry
in MS Office (word and excel in particular) and experience of using a Case Management system.

Benefits:

Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years’ service and to 27 after 10 years’ service, Death In Service – after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym Flex

Application Process:

Interested candidates should make their application as soon as possible. A member of the recruitment team will be in touch to discuss further if you hit the required benchmark.