Team Leader / Road Based Supervisor

We have an exciting opportunity for a Team Leader / Road Based Supervisor to join our team and support our Secure Mental Health Contract in Gloucester .

EMED Safe care is the secure mental health division of EMED Group, and our Gloucester  site provides complementary mental health services, including mental health transport. 

The Team Leader role is a permanent full time position working Monday - Friday (37.5 hours per week) 

Some of the benefits you can expect.

• £27,183 per annum / £13.94 per hour 


• Monday - Friday with on call every 3-4 weeks


• £1200 allowance per annum for participating in the on call rota, paid monthly 


• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.


• 24/7 online/telephone GP Consultation and access to prescriptions.


• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.


• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.


• Access to mental health consultations.


• Access to physiotherapy consultations.


• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.


• Financial guidance re retirement planning, tax savings and state benefits.


• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. 


• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.


• Refer a Friend recruitment incentive scheme with financial rewards.


• The EMED foundation, to provide support to colleagues and our local communities. 


• Paid holiday entitlement.


• Pension Scheme.


• Blue Light Card.


• Uniform provided.


• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.


• Flu vaccination (through an internal campaign in Autumn/Winter).

Main Duties

• Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base. Leading by example and demonstrating good quality care

• Compliance – Assist the Compliance Team with Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.

• Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.

• Data Management – Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.

• KPI’s – Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.

• People Management – Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.

• Employee Relations Support – Complete thorough and fair investigations prior to disciplinary, delivering a succinct and solid case to the disciplinary chair when completed.

• Sickness and Leave – Ensure that sickness absence is kept up to date and identify potential avenues for cover in the event of high levels of sickness.

• Recruitment – Participate in recruitment and selection processes, ensuring personal adherence to policies and procedures.

• Training – Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.

• Ad-hoc – Conduct property risk assessments as and when required to ensure safe and suitable access for Ambulance Crews.

• Health and Safety – Ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger you or others.

• Diversity – Be an ambassador for diversity.

• Hours and Environment – Be visible and maintain a physical presence across the contract.

Person Specification

Essential

• Experience of working in a highly regulated, complex business.

• Passion for patient care and delivering a highly effective service.
• Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
• High level of commercial awareness with proven experience in achieving KPI’s within a highly regulated industry.
• Strong problem-solving skills.
• Ability to coach and guide.
• Excellent organisational skills with proven ability to multi-task and prioritise, as required.
• Meticulous attention to detail.
• Ability to stay calm under pressure and use initiative.

• Please only apply if you have a Full UK Manual Driving Licence with less than 6 points.

Desirable 

• A strong understanding and experience of working in mental health care environment, ideally patient transport service.

• Team Leader/managerial experience in a patient facing environment or other regulated service such as police or prison service. 

Our Values 

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do, we take responsibility and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group.  We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.