Team Leader - Stock and Customer Operations

Team Leader – Stock & Customer Operations
Location: Letchworth
Salary: £28,000 + DOE
Hours: Monday – Friday, 8:30 AM – 5:00 PM

Are you a natural leader who thrives in a hands-on, team-focused environment? This is a fantastic opportunity to join a family-run business where no two days are the same. Based in Letchworth, this growing company is looking for a Team Leader to support and motivate a small, close-knit team across customer service and stock operations.
This isn’t your typical warehouse role – think of it more as a large stockroom with an office upstairs. There’s no need for forklifts or heavy machinery – just a proactive, people-first approach and a willingness to get stuck in wherever needed.

What You’ll Be Doing:

• Leading daily team huddles to motivate and align the team.
• Supporting a small team across customer service, order processing, and stock handling.
• Rolling up your sleeves to help with packing, stock checks, and customer queries.
• Keeping the team focused and productive throughout the day.
• Spotting opportunities to improve processes and team efficiency.
• Acting as the go-to person for day-to-day questions and support.
• Ensuring a smooth flow of communication between the office and stockroom.

What We’re Looking For:

• Experience leading or supervising a small team.
• A confident communicator who can energise and inspire others.
• Someone who enjoys variety and is happy to pitch in wherever needed.
• Organised, reliable, and able to juggle multiple tasks.
• A positive, can-do attitude and a genuine interest in helping others succeed.
• Previous experience in a customer service or stock-based environment is a bonus.

What’s in It for You?

• A friendly, supportive team in a growing family-run business.
• Salary of £28,000 + DEO
• 21 days holiday (plus bank holidays), increasing with service.
• Pension scheme.
• Free on-site parking.
• Opportunities to grow with the business.

If you're looking for a role where you can make a real difference, lead by example, and be part of a supportive team, we’d love to hear from you. Apply now or get in touch for more details!