Team Manager

Become a Team Manager and Lead Our Field Operations

We are seeking a highly motivated and experienced Team
Manager to take charge of our field-based team. In this pivotal role, you
will be responsible for managing and controlling your team's activities,
ensuring the successful delivery of specific KPI targets. This is a hands-on,
field-based position where you'll provide technical leadership and inspire a
clear vision for your team's success.

You will be the driving force behind the implementation and
monitoring of our agreed-upon targets and objectives. Your priority will be to
ensure company policies are followed and that the highest level of service is
delivered to our clients and their customers.

Key Responsibilities and Duties

• Field
  Management: You will manage the day-to-day field activity of your
  team, ensuring strict adherence to all Health & Safety policies and
  procedures.
  
• Performance
  Monitoring: Conduct regular audits to monitor team performance and
  activity across various projects, including HFC, FTTP, Cut and Case,
  PIA, and small civils.
  
• Team
  Development: You'll be responsible for the seamless implementation of
  new recruits and trainees into your team, handling all related HR
  duties with support from the wider business.
  
• Operational
  Oversight: Manage daily completion rates and ensure that both
  customers and clients are kept fully informed and updated.
  
• Reputation
  Management: Uphold our company's image and maintain a professional
  reputation at all times when interacting with clients and their customers.
  
• Issue
  Resolution: Promptly resolve any issues raised by your team members
  and escalate matters outside your remit as appropriate.
  
• Customer
  Service: Ensure all complaints are addressed quickly and efficiently,
  minimising customer and client inconvenience and confirming a satisfactory
  resolution for every case.
  

Requirements

• Communication: The ability to communicate effectively, both orally and in writing, is
  essential.
  
• Decision-Making
  & Judgement: You must be able to make sound and effective
  judgments based on available data.
  
• Leadership
  & Vision: The capability to inspire your team with a clear vision
  and purpose is crucial.
  
• Resilience: You must be able to cope under pressure with maximum perseverance.
  
• Planning
  & Organisation: The ability to identify the necessary steps to
  achieve specific objectives and ensure ultimate team success.
  
• Accountability: We need someone who takes personal responsibility for the actions and
  performance of their team.
  
• Technical
  Proficiency: Strong computer literacy, including proficiency
  with MS Word and MS Excel, is required, along with the
  ability to learn new software.
  
• Professional
  Presentation: A commitment to maintaining a professional appearance at
  all times is a must.
  

Benefits

• PAYE competitive salary
  
• As well as your traditional benefits such as holidays and pension schemes, our core is to invest in our employees development through continuous training and up-skilling
  
• Offering career development and opportunities for progression through the business
  
• Heavily discounted Virgin Media products, including broadband and TV services
  
• Refer a Friend scheme offering cash bonuses of up to £1000
  

We are a company that embraces diversity and is committed to creating an inclusive workplace. We welcome applications from everyone regardless of race, ethnicity, religion, gender, sexual orientation, or disability.   

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