Team Manager

Job Description

The Company:
Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation.

The Job:
On behalf of our client we are seeking a Team Manager. Working for a legal firm in central Bristol you will be reporting into the Assistant Operations Manager and will have responsibility for a team of approximately 20 Case Handlers and Office Assistants. This is working in a regulated environment.
Responsibilities within this role will include:
Meeting and seeking to exceed service level agreements by actively managing work levels, quality and resources within the team.
Using various management tools and methods, managing work quality, policy compliance and service standards, including MI, league tables, audits.
Ensuring supervision meetings and appraisals are undertaken with your team.
Developing talent within team by identifying individuals' potential and actively supporting them through delegation, coaching, mentoring and training
Supporting team with technical and day-to-day queries
Leading committees, projects and initiatives
Pro-actively building and maintaining strong working relationships with clients, through actively engaging with clients on a day to day basis.

The Person:
For this role, our client is looking for someone who has:
Previous management experience
Ideally experience in insurance or financial services or a regulated company
Client care skills
Experience of working within a volume caseload environment
Ability to multi task

The Benefits:
Contributory Pension, Group Life, Private Medical Insurance, 25 days’ holiday & a flexible benefits scheme.

The Hours:
Monday to Friday 37.5 hours per week Monday – Friday 9am – 5.30pm

The Location:
Central Bristol, no car parking (mainly office based

The Salary:
£30-34,000