Team Manager - Private Healthcare

Team Manager - Results & Service Delivery
Location: Office-based (commutable to Central/South London)
Salary: £45,000

Are you an experienced people manager with a passion for delivering outstanding customer service in a regulated or clinical environment? This growing organisation is seeking a proactive and hands-on Team Manager to lead their busy Results team.

You’ll be responsible for overseeing a team that manages critical workflow processes and delivers high-quality service to clients and candidates. Reporting to senior management, this role offers the opportunity to make a real impact on operational efficiency, team performance, and customer experience.

• Day-to-day management of the Results team, ensuring efficient service delivery and quality standards.

• Provide direction, coaching, and performance management for team members of varying experience levels.

• Maintain robust systems and processes, including document workflows and medical portals.

• Handle escalated complaints and non-conformities with professionalism and urgency.

• Collaborate cross-functionally with clinical and commercial teams to ensure seamless service.

• Recruit, develop, and retain high-performing team members.

• Drive a culture of professionalism, customer excellence, and continuous improvement.

• Proven experience managing teams in a customer-focused or clinical/occupational health setting.

• Strong knowledge of HR processes, including recruitment, appraisals, and performance management.

• Excellent communication and problem-solving skills.

• Comfortable working in a fast-paced, regulated environment.

• A team-first mindset and the ability to lead by example.

This is a fantastic opportunity to take ownership of a dynamic team and contribute directly to the success of a growing business. If you’re looking for an office-based leadership role where your expertise in people management and service delivery will be truly valued, we’d love to hear from you.