Team Scheduler - Big 4 Opportunity

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.
Our Client is a big four consultancy firm with a global presence, operating in over 150 countries. This organisation works with many public and private companies spanning multiple industries. The advisory work that they cover spans across audit, Accountancy, tax, corporate finance and consulting.
On behalf of this organisation, AMS are looking for a number of

Team Schedulers

for a

6 month

contract

based in Cardiff.

Please note this is a Hybrid Working Model Opportunity with expected travel to the Cardiff Office (CF10 5BT).
*Successful candidates will attend a 2 week Mandatory Training period in the Cardiff Office*
Purpose of the role
The Analytics Support Centre (ASC) is a Cardiff based Delivery Centre (DC) developed to Deliver Audit practitioners with the completion of analytics work. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to our clients; Their vision is for analytics to be used on all audits.
Demand for the ASC is increasing so there is a need for a Team Scheduler to assist Team Leaders, to work alongside the Senior Administrators and the wider team.
The Team Scheduler will be primarily responsible for ASC workflow management and job allocation but may also be required to support team operations and deliver core team work.
As a Scheduler you will be responsible for:
Managing the ASC workflow (phone, e-mail and ticketing system) to ensure the allocation of analytics requests can be assigned to an appropriate member of the team within a pre-determined time frame
Comprehensively understanding team workflow, communicating Audit requirements and demand against ADC resource availability to Team Leaders on a regular basis
Assigning analytic tasks according to priority, technical ability and complexity
Resolution of day to day queries, both within the team and the wider practice
Managing and maintaining team policy documents and manuals such as the training schedule, annual leave & absence tracker
Supporting the arrangement of all facilities (IT/desk space) for new hires
General administrative duties to support team operations (e.g. updating staff holiday tracker, meeting room bookings and organising team meetings).
What we require from the candidate:
Good knowledge of Microsoft Office, especially Microsoft Excel
Prior administrative experience and / or relevant qualifications
Ability to work to tight deadlines
Ability to work within multiple data management systems
Strong communication skills both written and verbal
Next Steps
This client will only accept workers operating via an PAYE engagement model.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

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