Tech Lounge Support

Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

Please note: This is a 12 month Fixed Term Opportunity

As a Tech Lounge Support team member you will be part of a customer-focused, innovative team delivering onsite technology support and training.

The Tech Lounge provides a dedicated walk-up experience across PwC offices, offering real-time problem solving, coaching, and advice on technology. You will be working onsite at a PwC office, working closely with colleagues to create an engaging environment where customer satisfaction, collaboration, and innovation are at the forefront. 


This is a fully office based role 5 days per week.

What your days will look like: 

• Provide face-to-face support to resolve hardware and software issues, ensuring accurate documentation in ServiceNow. 

• Deliver one-to-one and group training sessions to help colleagues get the most from their technology. 

• Promote self-service tools, automation, and digital guidance to reduce repeat issues and improve efficiency. 

• Collaborate with PwC teams on new technologies, supporting rollouts and contributing to continuous service improvement. 

This role is for you if 

•  You are passionate about technology, innovation and delivering a great customer experience. 

• You have some experience in a practical IT support role

• You have an interest in troubleshooting technology issues (Windows, MacOS or iOS), and  a willingness to learn. 

• You are keen to work in an environment that values proactive problem solving, continuous improvement, and knowledge sharing. 

• You thrive in a collaborative team environment and are flexible to work across PwC offices. 

• You are fluent in English and legally authorised to work in the UK.  

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. 

We offer a range of benefits including empowered flexibility, private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP), Optimism, Scripting Languages, Security Protocol Analysis {+ 6 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date