Tech Service Coordinator

The Tech Service Coordinator supports the Tech Service department by scheduling and dispatching field technicians for commercial oven service. This role also involves verifying warranty status and informing customers if their equipment is still under warranty. Strong organization, attention to detail, and multitasking skills are essential 

Duties and responsibilities include but not limited to:

• Schedule and dispatch field technicians based on service needs and availability.
• Verify warranty status, process claims, and communicate findings to customers.
• Communicate with customers, technicians, and internal teams to ensure efficient service.
• Maintain accurate service logs, schedules, and records.
• Use Microsoft Office and service management software to track requests.
• Assist with administrative tasks and process improvements.
• Learn and apply company policies, warranty procedures, and technical product knowledge.

Qualifications/Essential Functions:

• Experience in dispatching, service coordination, or customer support preferred.
• Excellent attention to detail and strong organizational skills.
• Proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
• Ability to multitask and prioritize in a dynamic, fast-paced environment.
• Strong communication and interpersonal skills to build effective supplier relationships.
• Willingness to learn and adapt as part of a collaborative team. 

Above job description is general and management may assign other duties

We offer a supportive and team-oriented environment, competitive salary, vacation and holiday pay, health, dental and vision plans, 401k and ROTH with company match, life insurance, short term and long-term disability, wellness programs, tuition reimbursement and sign-on bonus.