Technical Account Manager

Technical Account Manager – Lincolnshire

Contract Personnel are looking for an experienced Technical Account Manager for our well-established client based in Lincolnshire

How does the day-to-day look?

• You will act as the main point of contact for our clients. You will need to build trust, credibility, and own and maintain the relationship
• Liaising with the client and our internal teams, you will need to understand the client needs and objectives; provide proactive support and advice, as well as fast and thorough reactive response to queries
• You will be working closely with our Account Director and Sales Team to develop strategic plans to expand business within targeted clients
• Working with our leadership team, you will conduct contract renewals, engage in pricing negotiations on contracts and service provision, maximising value for both the company and the client. You will create and propose quotations for all client requirements, ensuring that within the framework of our financial goals, our quality standards are maintained
• As our clients go-to, you will need to stay up-to-date with the latest market trends, technologies and versions, ensuring their technical landscapes represent the best solution for them

You will have:

• Technical IT background - we are first and foremost a technical business and a Microsoft-based technical background is mandatory
• Customer obsessed; you have a strong customer-centric focus
• Ability to effectively communicate and collaborate with stakeholders at all levels of an organization with gravitas and confidence, including senior executives and board members, demonstrating the ability to hold your own in high-level discussions and negotiations
• Good business acumen; an ability to be able to understand small to medium-sized businesses challenges
• Pragmatic problem solver and attentive to detail
• Identify and pursue opportunities to expand the account, delivering tailored solutions that meet the client's business objectives
• Monitor account performance, providing insights and recommendations to drive continuous improvement and client satisfaction
• Strategic, creative, and critical thinking – analytical
• Ability to work on multiple, complex projects at once
• Strong communication and presentation skills
• Strong networker, negotiator, and client liaison
• Collaborative – ability to work cross-team
• General technical acumen and interest in new technology
• Strong organisational skills with a clear ability to self-manage day-to-day workloads

Schedule: Monday to Friday - 8:30am – 17:00pm, hybrid work available

Salary: £30,000 – £40,000 DOE

About Contract Personnel:

Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.