Technical Account Manager

Technical Account Manager
Leeds (office-based with client visits)
£28,000 – £35,000 (depending on experience)
Full-time | Permanent

You’ve done your time on the helpdesk. You know your way around Office 365, backups, AD, virtual machines, and networks. But you’re tired of being stuck behind tickets. You want to use your knowledge to actually help people, not just fix the same problem ten times a day.

This is a role for someone who enjoys the people side of IT. You’ll be the link between the helpdesk and the client. That means building trust, understanding their business, and showing them how to get more from their tech.

This isn’t a pure sales role. You won’t be cold calling or chasing leads. You’ll be working with existing clients, solving problems, building relationships, and spotting opportunities to improve how they use technology.

You’ll still need to know your stuff technically. You’ll be involved in migrations, configurations, onboarding, and maybe the odd tricky ticket now and again. But your main job is making sure the client feels looked after and confident in what you’re delivering.

You’ll be good at this if:

• You’ve worked in an MSP or busy IT department before.
• You’re confident talking to non-technical people about technical problems.
• You understand what “value” looks like to a client, not just what tools they use.
• You’re organised, calm under pressure, and follow through on what you say you’ll do.

You’ll be doing things like:

• Helping clients figure out what they need (even when they’re not sure themselves).
• Acting as their technical sounding board and go-to contact.
• Working with the helpdesk to make sure issues get resolved properly and not just closed.
• Advising on upgrades, improvements and potential risks.
• Keeping their documentation updated and their roadmap on track.
• Occasionally getting stuck into config, migrations or fixes where needed.

Tech you’ll need to be comfortable with:

• O365 (Exchange, Teams, SharePoint, OneDrive etc.) or G Suite.
• Active Directory, Windows Server, DNS, DHCP, backups..
• Virtualisation (Hyper-V, VMWare), monitoring, patching
• You don’t need to be a guru, but you do need to know enough to ask the right questions and spot problems before they happen.

What’s in it for you:

• Starting salary of £28,000 – £35,000 depending on experience.
• Career development, funded training and certifications.
• Proper support and time to build real client relationships.
• Health insurance and 24/7 Employee Assistance Programme.
• Generous holidays plus your birthday off.
• Socials and a genuinely supportive team culture.

Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.

Sound like something you’d enjoy?

Click apply to send your CV, or call us on to find out more.

Keywords:
Technical Account Manager, IT Account Manager, MSP, Office 365, Client Support, IT Solutions, IT Advisor, Leeds, West Yorkshire, Infrastructure Support, Service Delivery, Customer-Focused IT