Technical Account Manager

XQ Cyber is a young company with dynamic ambitions and we are lucky to have some of the best talent in the industry, in our team. The culture is energetic, honest, collaborative and supportive.We want everyone to be their very best so that we all thrive in what is already an award-winning business.

Our CyberScoreTM team is passionate about opening a new space in the cyber security market and bringing forward a disruptive and deeply credible technology product.They are driven to enable organisations of all size and type to uplift their cyber security management and deploy ground-breaking technology to rapidly, repeatedly and reliably manage their security posture.

We’re now looking for a Technical Account Manager to join our team and help us to realise our potential.

Purpose: To work with colleagues, to on-board and provide technical support to customers. Enabling them to achieve optimum results from CyberScore.

Key responsibilities and results areas:

Working with a wide range of clients at all levels from CTOs and Security Architects to Systems Engineers

Finding innovative, flexible and scalable solutions to challenging technical problems

Bringing customers on board and helping to deploy CyberScore across customer networks to achieve optimum results

Building lasting and strong long-term relationships with clients

Reporting to: Service Delivery Director

Responsible for: No direct reports

Education or characteristics required for the job:

Essential:

Great communication skills, whether by phone, email or face to face

The credible face of CyberScore – engaging but, when necessary, challenging customers

An ability to think for yourself

Enjoys teamwork and being part of something

Desirable:

Degree level education

Technical appreciation in one or two of: computer networking / network configuration, systems architecture / systems engineering, LAN/ WAN and VMware / Hyper V

Experience required for the job:

Essential:

Proven experience in new and emerging markets

Demonstrable focus on building strong customer relationships

Contribution to a team and previous experience, as well as, a desire to work with others and share insight

Solid technical background with hands-on experience

Track record of managing and nurturing ongoing customer relationships

Proven ability to recommend technical solutions to clients

Desirable:

Firewalling

Security concepts

A good sense of humour