Technical Account Manager | Digital Waffle

Job Link: https://ziphire.hr/job/caa5d203-623e-49bb-bd19-7b2340aefba5

Digital Waffle is seeking a dynamic Technical Account Manager to join our innovative team in Glasgow, Scotland. In this pivotal role, you will bridge the gap between our clients and technical teams, ensuring that our customers receive exceptional service and support throughout their journey with our cutting-edge technology solutions. Your expertise will be crucial in nurturing relationships, driving customer satisfaction, and ultimately contributing to their success and growth.

As a Technical Account Manager, you will be responsible for understanding client requirements and translating them into actionable insights for our development team. You will lead onboarding processes, conduct training sessions, and serve as the primary point of contact for technical inquiries, ensuring that clients maximize the value of our products. Collaborating closely with cross-functional teams, you will proactively identify opportunities for improvement and provide tailored solutions that align with client needs.

The ideal candidate will possess a strong technical background, ideally within the technology sector, paired with excellent interpersonal skills. A proven track record in account management or client-facing roles, coupled with knowledge of software systems and cloud technologies, will set you apart. You should be adept at problem-solving, showcasing your ability to communicate complex technical concepts in an accessible manner.

This opportunity at Digital Waffle is not just a job; it’s a chance to be part of a forward-thinking company that values innovation and personal growth. You will work in a vibrant environment that encourages collaboration and creativity, with the potential to significantly impact our clients' success. Join us and be a key player in shaping the future of technology solutions!

• •Strong technical background, ideally within the technology sector
• •Excellent interpersonal skills
• •Proven track record in account management or client-facing roles
• •Knowledge of software systems
• •Knowledge of cloud technologies
• •Adept at problem-solving
• •Ability to communicate complex technical concepts in an accessible manner

• •Opportunity to be part of a forward-thinking company that values innovation and personal growth
• •Work in a vibrant environment that encourages collaboration and creativity
• •Potential to significantly impact our clients' success