Technical Administrator

Technical Administrator

Location: Leeds Office

About Us:

When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.

BOXT offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.


• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.


• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.


• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.


• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.


• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.

Job Overview:

We are seeking a highly organised and customer-focused Technical Administrator to join our team. This role serves as the key administrative support between engineers, customers, and internal departments. The ideal candidate will have strong organisational skills, combined with excellent customer service skills to ensure seamless operations and superior client satisfaction.

Responsibilities:

Administration and Technical Support:

• Coordinate service requests, installations, and maintenance schedules.


• Prepare and manage documentation including reports and compliance records.


• Maintain and update customer records, job tracking systems, and equipment.

Customer Service:

• Serve as a key point of contact for customer inquiries, complaints, and service requests.


• Provide timely and professional responses to maintain customer satisfaction.


• Liaise with engineers and technicians to ensure clear communication of job details, timelines, and expectations.


• Handle escalations effectively.

Team Coordination

• Support field technicians by ensuring they have accurate schedules, job details, and required materials.


• Collaborate with sales, service, and operations teams to streamline workflows.


• Track job progress and provide updates to both clients and internal stakeholders.

Desired Skills & Qualifications:

• Minimum 2 years in an administrative role, preferably within the HVAC, construction, or technical service industry.


• Basic understanding of HVAC systems, terminology, and service processes is a plus.


• Customer Service: Demonstrated ability to manage customer relationships and resolve issues effectively.


• Software Proficiency: Familiar with scheduling software, and MS Office Suite (Excel, Word, Outlook).


• Communication Skills: Strong written and verbal communication skills.


• Organisational Skills: Excellent attention to detail, time management, and the ability to multitask in a fast-paced environment.

Benefits:

We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.

Your benefits include…

• 30 days of annual leave (plus bank holidays)


• Free tea, coffee, fruit, and breakfast


• Modern offices


• Social events


• Ongoing training and development opportunities


• Enhanced Family Friendly Benefits


• Private medical cover*


• Company pension


• Death in service benefit*

* After probationary period

How to Apply:

If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.