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Technical Advisor (Heating Systems)

icon building Company : Grant Uk
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Technical Advisor (Heating Systems)

Grant Engineering UK Ltd are seeking an Office Based Technical Advisor with a background in installing and maintaining domestic heating systems.  This role provides technical advice to homeowners, engineers and installers for products both in and out of warranty. 

 

Initially a 6 month temporary role with a view to becoming permanent.  This role is a Monday to Friday (39.5hr) working week. 

 

Duties Include:

  • Taking calls from engineers or installers on site for in warranty products, offering technical support and diagnosing faults whilst engineer is on site.
  • Issue jobs for products covered by the manufacturer’s warranty to either the engineer on site or for customer services to allocate.
  • Dealing with customer/installer complaints, offer solutions and make decisions. Deal with the issue as diplomatically as possible.
  • Logging calls onto the database by leaving notes for every conversation we have with the end users, Installers and engineer when discussing issues with products under warranty.
  • Answer technical related emails that are sent into the departments email address.
  • Monitoring fault trends and communicating within the department mainly in the 5-minute meetings. Ensure these issues are recognised and actioned, if necessary, i.e., concern notice to Manufacturing dept.
  • Input job sheets onto the customer database and filing them into the relevant folders. 
  • Advise engineers, contractors, architects, consultants and the general public on various heating and hot water systems requirements.
  • Assist colleagues with design and technical queries that they may be unsure of.

 

Skills / Experience Required:

  • Strong technical knowledge of heating and hot water systems
  • Excellent organisational and communication skills
  • The ability to work under pressure and to meet deadlines
  • Organised, accurate and detail-orientated record keeping

What Grant Engineering UK have to offer:

  • Competitive Salary
  • Private Medical Insurance
  • 23 days annual leave plus 2 volunteering days
  • Company pension scheme
  • On site parking and gym along with modern office facilities 
Original job Technical Advisor (Heating Systems) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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