Technical Advisor (Heating Systems)

Grant Engineering UK Ltd are seeking an Office Based Technical Advisor with a background in installing and maintaining domestic heating systems.  This role provides technical advice to homeowners, engineers and installers for products both in and out of warranty. 

Initially a 6 month temporary role with a view to becoming permanent.  This role is a Monday to Friday (39.5hr) working week. 

Duties Include:

• Taking calls from engineers or installers on site for in warranty products, offering technical support and diagnosing faults whilst engineer is on site.
• Issue jobs for products covered by the manufacturer’s warranty to either the engineer on site or for customer services to allocate.
• Dealing with customer/installer complaints, offer solutions and make decisions. Deal with the issue as diplomatically as possible.
• Logging calls onto the database by leaving notes for every conversation we have with the end users, Installers and engineer when discussing issues with products under warranty.
• Answer technical related emails that are sent into the departments email address.
• Monitoring fault trends and communicating within the department mainly in the 5-minute meetings. Ensure these issues are recognised and actioned, if necessary, i.e., concern notice to Manufacturing dept.
• Input job sheets onto the customer database and filing them into the relevant folders. 
• Advise engineers, contractors, architects, consultants and the general public on various heating and hot water systems requirements.
• Assist colleagues with design and technical queries that they may be unsure of.

Skills / Experience Required:

• Strong technical knowledge of heating and hot water systems
• Excellent organisational and communication skills
• The ability to work under pressure and to meet deadlines
• Organised, accurate and detail-orientated record keeping

What Grant Engineering UK have to offer:

• Competitive Salary
• Private Medical Insurance
• 23 days annual leave plus 2 volunteering days
• Company pension scheme
• On site parking and gym along with modern office facilities