Technical Auditor

Job Title: Technical Auditor

Location: Leeds Office

About Us:

When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.

BOXT offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.


• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.


• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.


• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.


• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.


• Global investors– We're proud to be backed by Brookfield and part of the HomeServe Group.

Job purpose:

In a Technical auditor role at BOXT, you will be confident and knowledgeable in auditing our installations to ensure they are compliant and to current regulations and manufacturer standards. You will have excellent communication skills to manage in day installation issues as well as support all departments within the business in audit and compliance.

Key Responsibilities:

• Deal remotely with onsite installations issues.


• Assist engineers offering technical solutions on the phone or via live chat.


• Offer technical support to other departments e.g., Compliance and aftercare.


• Communicate clearly to customers offering solutions, recommendations, and reassurance.


• Carry out desktop audits on all completed installations looking for any compliance issues that may require the engineer to re-attend if the job is not 100% compliant.


• Update BOXT admin platform regularly to ensure all recommendations, technical knowledge and information is being recorded for each job.


• Review internal/external audit information.


• Train other members of staff on the process and procedures on how to report a gas leak.


• Have excellent communication skills both verbal and written.


• Driven to deliver a quality service and good customer outcome.


• Able to work well under pressure.


• Have excellent Customer Service Skills.


• Be a supportive team player and detail orientated.


• Computer literate.


• Prepared to learn new skills.


• Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with BOXT.

Experience and Qualifications:

We are looking for a reliable and well organised person who has experience in the domestic gas industry with the ability to work effectively in a fast-paced environment.

• ACS Qualifications ( CCN1 & CENWAT essential)


• Other qualifications ( unvented hot water, LPG , other appliances) desired


• A minimum of 5 years gas experience ( installation, repair , service of domestic gas boilers)


• Previous experience in field supervision or management desirable


• GCSE (or equivalent) in Maths and English


• Full UK driving licence

Benefits:

We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.

Your benefits include…

• 30 days of annual leave (plus bank holidays)


• Free tea, coffee, fruit, and breakfast


• Modern offices


• Social events


• Ongoing training and development opportunities


• Enhanced Family Friendly Benefits


• Private medical cover*


• Company pension


• Death in service benefit*

* After probationary period

How to Apply:

If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.