Technical Business Analyst

Technical Business Analyst

Location: City of London

Salary: £55,000 per annum

*Must be able to be in the office 4 days a week*

Nigel Frank is proud to be partnering with a leading retail brand undergoing an exciting digital transformation. We are seeking a Technical Business Analyst to play a key role in the implementation of Infor Cloudsuite Fashion and support the evolution of retail technology across merchandising, warehousing, and store applications.

This is a fantastic opportunity for someone with strong analytical skills, excellent stakeholder engagement, and a background in retail or enterprise business systems.

Key Responsibilities

• Lead the analysis, documentation, and interpretation of business requirements into technical solutions.
• Document new software functionality and business processes.
• Design and execute testing strategies for IT retail application changes.
• Collaborate with stakeholders across various business functions.
• Manage system releases, monitor updates. report issues, and oversee resolutions.
• Support IT governance, including change requests and repeatable project practices.
• Develop and maintain user documentation and training materials.
• Deliver end-user training for newly implemented features.
• Liaise with third-party vendors to ensure application performance and reliability.
• Provide senior-level support during critical business application incidents.
• Operate within an agile delivery environment, contributing to sprints, stand-ups, and retrospectives.
• Support broader team initiatives and contribute to continuous improvement efforts.

Ideal Candidate Profile

• 5+ years in a business analysis or systems analysis role, preferably within the retail sector.
• Experience with inventory, store operations, or warehousing systems is highly desirable.
• Strong analytical and critical thinking abilities.
• Demonstrated experience in supporting or managing software development lifecycles.
• Proficient in translating complex business needs into functional specifications.
• Comfortable managing technical teams and third party vendors.
• Excellent communication and documentation skills.
• Proven track record of promoting business process improvements.
• Agile project experience is a plus.
• Positive, proactive mindset with a collaborative approach.

What's on offer

• £55,000 per annum plus benefits package.
• Contributory pension scheme.
• Flexible working hours.
• Employee Assistance Programme access.
• Eye care contribution.
• 23 days holiday + 8 bank holidays (increasing with service).
• Generous staff discount.
• Development opportunities in partnership with Fashion Retail Academy.
• Travel card loan.

For more information, please apply directly or email Emily on