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Technical Business Analyst

icon building Company : Nelson Frank
icon briefcase Job Type : Full Time

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Job Description - Technical Business Analyst

Technical Business Analyst

Location: City of London

Salary: £55,000 per annum

*Must be able to be in the office 4 days a week*

Nigel Frank is proud to be partnering with a leading retail brand undergoing an exciting digital transformation. We are seeking a Technical Business Analyst to play a key role in the implementation of Infor Cloudsuite Fashion and support the evolution of retail technology across merchandising, warehousing, and store applications.

This is a fantastic opportunity for someone with strong analytical skills, excellent stakeholder engagement, and a background in retail or enterprise business systems.

Key Responsibilities

  • Lead the analysis, documentation, and interpretation of business requirements into technical solutions.
  • Document new software functionality and business processes.
  • Design and execute testing strategies for IT retail application changes.
  • Collaborate with stakeholders across various business functions.
  • Manage system releases, monitor updates. report issues, and oversee resolutions.
  • Support IT governance, including change requests and repeatable project practices.
  • Develop and maintain user documentation and training materials.
  • Deliver end-user training for newly implemented features.
  • Liaise with third-party vendors to ensure application performance and reliability.
  • Provide senior-level support during critical business application incidents.
  • Operate within an agile delivery environment, contributing to sprints, stand-ups, and retrospectives.
  • Support broader team initiatives and contribute to continuous improvement efforts.

Ideal Candidate Profile

  • 5+ years in a business analysis or systems analysis role, preferably within the retail sector.
  • Experience with inventory, store operations, or warehousing systems is highly desirable.
  • Strong analytical and critical thinking abilities.
  • Demonstrated experience in supporting or managing software development lifecycles.
  • Proficient in translating complex business needs into functional specifications.
  • Comfortable managing technical teams and third party vendors.
  • Excellent communication and documentation skills.
  • Proven track record of promoting business process improvements.
  • Agile project experience is a plus.
  • Positive, proactive mindset with a collaborative approach.

What's on offer

  • £55,000 per annum plus benefits package.
  • Contributory pension scheme.
  • Flexible working hours.
  • Employee Assistance Programme access.
  • Eye care contribution.
  • 23 days holiday + 8 bank holidays (increasing with service).
  • Generous staff discount.
  • Development opportunities in partnership with Fashion Retail Academy.
  • Travel card loan.

For more information, please apply directly or email Emily on

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