Technical Claims Advisor

Job title: Technical Claims Advisor

Location: Thame

Contract details: Full time, permanent

Hours:

Monday to Friday, 9:00am to 5:00pm
Plus 1 in 4 Saturdays, 9:00am to 1:00pm (overtime)

Salary: £28,000 per annum + overtime

Benefits & Perks:

25 days holiday rising to 27 with length of service
Birthday day off + Buy annual leave scheme
Hybrid working after successful completion of 3-month probationary period (2 days working from home)
Death in Service - 4x salary from day one
Critical illness - 2 x salary from day one
Private Healthcare after 6 months
Pension scheme
Free parking
Modern work facilitiesResponsibilities

You will be responsible for managing and accessing mechanical breakdown warranty claims in line with policy terms and company procedures. You will play a key role in ensuring customers receive a high level of service while maintaining strong relationships with dealer partners and repairers.

Key duties include:

Reviewing and processing incoming warranty claims via online systems and email
Assessing claims for approval or rejection
Recording claim decisions and maintaining accurate system notes
Managing technical relationships with dealer workshops and repair networks
Ensuring administrative accuracy and completeness of claim files
Communicating effectively with customers, dealers, and repairers regarding claim outcomes
Supporting continuous improvement initiatives within the claims processSkills and Attributes

Experience gained within a dealership, garage, vehicle warranty, claims, service advisor, or automotive aftersales environment would be highly beneficial
Good knowledge of motor vehicles and mechanical components
Strong customer service and communication skills
Excellent attention to detail and administrative accuracy
The ability to analyse information and make informed decisions
Strong problem-solving skills
A positive, team-oriented approach
High levels of integrity, accountability, and reliability
Confidence working in a fast-paced environment
The ability to empathise with customers and build strong relationshipsHow to Apply

If you're passionate about delivering excellent customer service and have a strong automotive background, we'd love to hear from you. Apply via this job site or reach out to Adecco Aylesbury on (phone number removed).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Only candidates based in UK and eligible to work in UK are allowed