Technical Community Manager - Content Creation & Services

You'll have experience of communicating with large customer bases through online platforms. You'll have managed user communities online and be able to bring your experience to help us develop our community programs that efficiently scale the amount of quality content delivered using our technologies. You'll be able to develop messaging that simplifies complex concepts to help user understanding. A supportive and flexible working environment where you'll be able to develop and guide our community support programs. We'll teach you about how our technologies are used by content creators, global streaming services, and many consumer device manufacturers to deliver spectacular entertainment experiences. 5+ years in community management, technical evangelism, product marketing, or a customer engagement role in the media or technology industry. Exceptional verbal and written communication skills in English, with experience in simplifying complex technical topics. Proven ability to connect with creators and build enthusiasm for technology; experience with community forums and similar platforms is essential. You seek to be part of a high-performance team that desires to do the best work possible. Self-motivated, self-assured person with aptitude to interface with teams of experts across varied global locations and cultures. Experience in audio or video production/post-production Proficiency in widely spoken language(s) in addition to English Organize and lead webinars, and become a key online presence for the content creation and distribution community Manage online forums and communities, fostering a supportive environment where users can share insights and ask questions While this role is not focused on general consumer engagement, it will be active on social media to respond to technical discussions among professional creators, provide expert insights, and contribute to industry-specific conversations. Analyze feedback and community engagement data across various platforms including our knowledge base, email communications, webinars and similar touchpoints