Technical Consultant

Job Title: Technical Consultant

Location: Travelling to various client locations (Brighton-based this is not a remote working role)
Job Type: Permanent
Salary: Competitive, details on application

Reports to: Professional Services Manager

Driving License: A full UK driving licence is required

Company Vehicle: N/A, pool vehicles available for client visits

About Trident

At Trident, we make IT a source of strength — helping organisations thrive so they can better support the people who rely on them every day.

We’ve built a different kind of partnership — one that puts people first. We work side by side with our clients to make sure their technology is reliable, built for purpose, and designed to support modern ways of working. When that happens, people achieve more, teams feel supported, and organisations become stronger.

Our purpose is simple: to create strength through partnership.

Our vision is to set the standard for people-focused IT partnerships.

And our mission is to collaborate side by side every day, combining reliable IT, practical guidance, and people-first support to make technology a trusted and empowering part of everyday working life.

Everything we do is shaped by our values:

Value – We create lasting value by helping others achieve more for the people they serve.

Integrity – We do the right thing — always, openly, and consistently.

Partnership – We build true partnerships that make people and organisations stronger.

Together, these principles are what make us Trident. They remind us that our greatest strength comes from working as one team — with our colleagues, our partners, and our clients — to make a real difference.

For more information about who we are and what we do, visit our website https://trident.co.uk/.

About the Role

We are seeking a highly motivated and customer-focused Technical Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions to our clients, combining hands-on technical expertise with strong consultancy skills.

You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times.

Key Responsibilities

• Deliver end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets.


• Travel to client sites to deliver technical services, including project work and escalated support.


• Install, configure, and upgrade hardware and software, including servers, PCs, networking equipment, and cloud-based systems.


• Manage and document incidents, service requests, and resolutions accurately.


• Conduct onsite audits, surveys, and assessments across infrastructure and network environments.


• Work independently and collaboratively to understand client requirements and deliver effective solutions.

Client Engagement & Training

• Deliver clear and effective end-user training on new and existing systems, ensuring successful adoption of solutions.


• Provide guidance and support to clients to improve system utilisation and efficiency.


• Build strong client relationships by communicating technical concepts in a clear, professional, and accessible manner.

Technical Skills & Experience

• Strong experience with Microsoft technologies, including:
  
  
  
  • Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online).
  
  
  • Azure administration and cloud solutions.
  
  
  • Windows Server (AD, DNS, DHCP, Group Policy).
  
  
  
  


• Demonstrable SharePoint administration and user support/training capability


• Experience with virtualisation technologies (VMware/Hyper-V).


• Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard.


• Networking principles including VLAN’s, LAGS, VPN's and routing.


• Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc.


• Strong troubleshooting and problem-solving skills.

About You

• Proven experience in a customer-facing technical or consulting role.


• Strong communication skills, with the ability to engage both technical and non-technical stakeholders.


• A proactive and solution-oriented mindset, with ownership of tasks through to completion.


• A strong focus on customer service, balanced with commercial awareness.


• Ability to work both independently and as part of a team.

Key Success Metrics

1. Service Delivery & SLA Performance: Consistently meet or exceed SLA targets, with strong first-time resolution rates and efficient handling of incidents and escalations.


2. Project Delivery & Technical Quality: Deliver installations, upgrades, and project work on time, to a high standard, with minimal post-implementation issues.


3. Client Satisfaction & Communication: Maintain excellent client relationships through clear communication, professional conduct, and high satisfaction/feedback scores.


4. Documentation & Process Compliance: Ensure all tickets, project work, and technical changes are accurately documented and aligned with internal processes and best practice.


5. Commercial Awareness & Productivity: Demonstrate strong utilisation of time (billable/productive work), accurate time recording, and awareness of opportunities to add value to clients.

Why Join Us

• Work with cutting-edge technologies and a broad client base.


• Ongoing training, certification, and professional development opportunities.


• Be part of a collaborative and ambitious technical team.


• Opportunity to grow and progress your career within a rapidly expanding business.

Benefits

• 33 days of annual leave (including bank holidays), rising by one day per year of service up to 40 days.


• Access to on-demand IT courses, practice tests and virtual labs.


• Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.


• ‘Cycle to Work’ scheme.


• Access to vendor pricing for personal IT hardware and software purchases.


• Access to Microsoft Workplace Discount Program – Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. Click here.


• Central office location – a 15-minute walk from Brighton train station, 10-minute local bus routes and short work from local shops, restaurants, and bars.


• “Smart business casual” dress code with dress down Friday raising money for the local charities.


• Regular social and team-building events.


• ‘Refer a friend’ recruitment bonus scheme.


• Social spaces in Trident’s office for staff to connect – Bar, pool tables, table tennis, arcade, etc.