Technical Consultant - 3rd Line

Technical Consultant - 3rd Line in Maidstone (ME14) | Apogee Corporation Limited Find a job Post a job Sign up Never miss an opportunity. We’ll find jobs that fit Get Started Search These jobs were popular with other job seekers 2nd Line Support Reed Technology Sevenoaks (TN13), TN13 Up to £226.66 per day 1 week ago Field Operations Engineer Wifinity Maidstone (ME15) Salary Negotiable 1 day ago Technical Support Engineer Focus Resourcing Group Hockley (SS5), SS5 £35000 - £45000 per annum 4 weeks ago Senior Network Engineer - Fortinet - REMOTE XACT PLACEMENTS LIMITED Hertfordshire From £40,000 to £75,000 per annum 1 day ago Platform Support Analyst Pearson Whiffin IT & Digital Maidstone (ME15) £38,000 - £42,000 1 week ago 2nd Line Service Desk Engineer Constant Recruitment Ashford (TN24) Up to £35,000 per annum 1 week ago Senior Support Technician and Team Leader Sureline Support Limited T/A Juvo IT West Malling (ME19) From £35,000 to £38,000 per annum 2 weeks ago 1st Line Support EVOLVE IN RECRUITMENT LTD Medway City Estate, Rochester (ME2), ME2 4BH From £25,000 to £27,500 per annum 2 days ago BeyondTrust Platform SME Matchtech Mobility London Negotiable 4 weeks ago 3rd Line Support Engineer ECS Aldershot (GU11), GU11 £45000 - £55000 per annum 2 weeks ago Technical Consultant - 3rd Line Apogee Corporation Limited View Profile Maidstone (ME14) Permanent contract Published: 2 weeks ago Negotiable Apply Save Technical Consultant - 3rd Line Apogee Corporation Limited Apply ABOUT US Apogee is one of the UK's leading managed workplace services providers and part of HP Inc . We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year. We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break. JOB DETAILS As a 3rd Line Support Technician, you are a senior escalation point within Apogee's support model. You will handle the most complex incidents that cannot be resolved by 1st or 2nd line teams, while also taking ownership of infrastructure stability, technical improvements, and project delivery. You will work independently and collaboratively on infrastructure changes, new deployments, and onboarding new customers. You will also play a key role in setting standards , improving documentation, and feeding knowledge back into the wider support teams. This role suits someone who enjoys depth, responsibility, and working at enterprise scale. What you will be doing: Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements, and new deployments Supporting client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self-service portals Participating in an on-call rota (up to one week in every four) Continuing technical development through training and certifications A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You will be a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector environments. Essential technical experience includes: Strong hands-on experience with Microsoft 365 and Azure Strong experience in SCCM System Center Configuration Manager (SCCM) Proven ability to implement and manage Microsoft Entra, Intune, Autopilot, and Defender Strong working knowledge of Windows Server environments (2016+) , including AD, Group Policy, DNS, DHCP, and RDS Experience maintaining Hybrid Active Directory environments Experience with virtualisation platforms such as Hyper-V or VMware Strong understanding of networking fundamentals , including VLANs, routing, firewalls, and WiFi Experience working as a 3rd line escalation point within a tiered support model Strong awareness of IT security best practice We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. SC CLEARANCE: For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check. For more information about security clearance levels and the SC vetting process, please refer to the relevant guidance available on the GOV.UK website. Apply Apogee Corporation Limited IT & Tech • 251-1000 Employees 2 Jobs Company Profile In Short Industry IT & Tech Telecommunication Services Founded 1993 Location Nimbus House; Liphook Way 20/20 Business Park, Maidstone Company size 251-1000 About Us About The Company Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. Our Story As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our Unique Culture We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless Learning & Development Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees. Similar Technical Consultant Jobs Popular with Other Job Seekers 2nd Line Support Reed Technology Sevenoaks (TN13), TN13 Up to £226.66 per day 1 week ago Field Operations Engineer Wifinity Maidstone (ME15) Salary Negotiable 1 day ago Technical Support Engineer Focus Resourcing Group Hockley (SS5), SS5 £35000 - £45000 per annum 4 weeks ago Senior Network Engineer - Fortinet - REMOTE XACT PLACEMENTS LIMITED Hertfordshire From £40,000 to £75,000 per annum 1 day ago Platform Support Analyst Pearson Whiffin IT & Digital Maidstone (ME15) £38,000 - £42,000 1 week ago 2nd Line Service Desk Engineer Constant Recruitment Ashford (TN24) Up to £35,000 per annum 1 week ago Senior Support Technician and Team Leader Sureline Support Limited T/A Juvo IT West Malling (ME19) From £35,000 to £38,000 per annum 2 weeks ago 1st Line Support EVOLVE IN RECRUITMENT LTD Medway City Estate, Rochester (ME2), ME2 4BH From £25,000 to £27,500 per annum 2 days ago BeyondTrust Platform SME Matchtech Mobility London Negotiable 4 weeks ago 3rd Line Support Engineer ECS Aldershot (GU11), GU11 £45000 - £55000 per annum 2 weeks ago Technical Consultant - 3Rd Line jobs IT jobs Support jobs Full Time jobs Weekend jobs Retail jobs Amazon Warehouse Operative jobs Christmas jobs Night Shift jobs NHS jobs Apprenticeship jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Administration jobs Apprenticeships jobs Tesco jobs Get hired. 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