Technical Consultant (Field Based) at Kappture in Field Based, Derby

Company Overview

Kappture is an award-winning technology company, dedicated to crafting innovative, robust hospitality solutions for large-scale events, stadiums, education, and a variety of businesses. Our mission is to help our clients create unforgettable digital experiences for their customers -whether it’s simplifying transactions at a bustling stadium or enhancing engagement at a live event. We live and breathe in a world where mobile-first, seamless interactions are essential, providing technology that ensures every moment - online or offline - is as smooth as it is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect.

Role Purpose

In this role, you will be responsible for installing and supporting customer equipment on-site, conducting testing, and ensuring successful project deliveries. You will also collaborate with account management and sales teams to scope potential projects, provide quotes, and conduct site health checks. This role requires a strong technical background, the ability to troubleshoot on-site issues, and the flexibility to support large multi-day events, including festivals. A valid driver's license and the ability to travel to customer sites are essential for this position.

Key Responsibilities

On-Site Installation and Support: Install and configure customer equipment on-site, providing comprehensive support and ensuring proper functionality
Testing and Troubleshooting: Perform on-site testing to verify equipment performance and troubleshoot any technical issues that arise.
Project Scoping: Assist in scoping potential projects and installations, working with account management to identify opportunities for new work.
Survey Reports and Quotes: Create detailed survey reports and collaborate with account management to provide accurate quotes for potential projects.
Site Health Checks: Conduct site health checks to ensure the ongoing performance and stability of customer equipment.
On-Site Requirement: Frequent travel to customer sites is required to complete installations, support, and troubleshooting tasks.
Event Support: Provide technical support for large, multi-day events, including festivals, ensuring all equipment functions smoothly throughout the event.
POC for New and Existing Clients: Work closely with the sales team to perform Proof of Concepts (POC) for both new and existing clients, demonstrating the effectiveness of our solutions.
Issue Investigation: Investigate and troubleshoot on-site technical issues, providing prompt resolution to ensure minimal disruption to client operations.

Experience, Qualifications and Skills

Experience

Experience in a technical consultant or similar technical support role
Experience in installing, configuring, and troubleshooting customer equipment on-site
Strong organisational and multitasking abilities.
Excellent communication and interpersonal skills.
Knowledge and/or experience working in an ITIL environment.
Previous experience of working with Enterprise Customers.
Experience working with PoS systems
Experience working with Databases

Education/Qualifications

A Level 3 Qualification in IT (A-Level / BTEC or equivalent)
ITIL Foundation (Desirable)

Skills/Capability

Excellent communication skills, both written and verbal
Analytical and customer focused approach
Ability to work pro-actively and to tight deadlines
Working within and achieving in a performance driven environment
An excellent understanding of the ITSM system to be able to ensure the quality of the cases is to the desired standard.
Excellent inter-personal skills working in and contributing to small and large teams.
Hold a valid Driving Licence

Why Join Us

At Kappture, we foster a culture of creativity, collaboration, and inclusivity. We value the unique perspectives and contributions each person brings to the table, and we encourage you to dream big, speak up, and make your mark. Your growth is our growth, and we're committed to offering you every opportunity to expand your skills, ignite new ideas, and evolve your career. We're here to help you succeed- not just in your role, but as a valued member of our team.

Benefits

Right now, we provide the essentials like 25 days statutory holiday plus recognised public holidays as well as pension contributions, but we’re in the process of reviewing and expanding these to include more comprehensive perks.

Our goal is to offer benefits that truly reflect the needs of our team and by joining us now, you’ll have the chance to help shape the future of our benefits as we grow and evolve as a company.

Reports to

Service Desk Manager

Function

Support

Location

Little Eaton, Derby DE21 5EL

About us

KAPPTURE is a market-leading private equity-backed B2B technology company. With our roots firmly in the Stadia and sports market, we enhance fan experiences with our always-on technology solutions. We are also valued partners of leading Contract Catering companies and Higher Education establishments, where we drive efficiency and maximise revenue generation for our customers.

Technical Consultant (Field Based)

Job Description - Technical Consultant (Field Based)