Technical Customer Advisor

Are you confident reading technical drawings, understanding engineering requirements and helping customers find the right solution?
 
This is a great opportunity for someone with a strong technical mindset who enjoys interpreting drawings and specifications, solving customer requirements and turning technical information into practical product solutions.

Technical Customer Advisor
Permanent
Salary is dependant on experience 
Monday–Friday 8:45-5:30pm (Hybrid Working)
Kingsbury, London

Technical Customer Advisor
Job Description

Read and interpret technical drawings, diagrams and customer specifications.
Identify key technical information, dimensions, requirements and application details from drawings.
Discuss technical requirements with customers and ask relevant questions to clarify their needs.
Provide clear and practical technical advice by phone and email.
Prepare accurate technical and commercial quotations.
Handle customer queries and complaints professionally. 
Technical Customer Advisor
Essential Experience/Skills/Qualifications

Must have proven ability to read and interpret basic technical drawings and diagrams.
Experience working with technical products, engineering components or technical specifications.
Must have previous experience in technical sales, internal sales, sales order processing, technical support or customer service background
The ability to explain technical information clearly to customers. 
 
Technical Customer Advisor
Company Benefits

Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
Life Assurance (3x annual salary)
Business travel insurance
Option to join Private Healthcare Scheme after 3 months
Cycle scheme, Home and Tech, Discounts on retail platforms
Electric Car scheme (salary sacrifice)
YuLife Employee Benefits and Wellbeing app
Learning and development opportunities
25 days + BH holidays 

If you feel you’re a good fit for this position, please click ‘apply
Only candidates based in UK and eligible to work in UK are allowed