Technical Customer Service Advisor

Technical Customer Service Advisor
Platinum Recruitment is working in partnership with a fantastic business who are within the Retail industry, actively recruiting for a Technical Customer Service Advisor based in Langley, Berkshire.

Why choose our client?
A fantastic business within the logistic . A vast growing & evolving business who are all about values & there employees offering development & a fantastic place of work.

Package

• £30,000 to £40,000
• A full time & permanent role
• Monday to Friday 0900 to 1700
• Fully onsite working
• Parking onsite

Technical Customer Service Advisor - What's involved?

Technical Service Advisor

Answer phone and email queries from customers regarding technical & installation issues on all our products.

Ask questions about the plumbing and installation to identify if it is our product or an install failure.

Advice about products/how they work and problem solving.

Sending warranty replacement items and reporting faults to the supplier/factory.

Identifying spare parts required rather than send a whole new item (when customer has a problem).

Send goods out to customers via Sage 200 computer system.

(this role is as much Customer Service as it is Technical advice).

Requirements:

Knowledge of plumbing and products is desirable.

Excellent customer service.

Able to reply to emails and phone calls in a quick turnaround.

Keep clam when customers are upset and able to defuse the situation.

Able to ask questions to ascertain the issue when the customer cannot explain clearly (possibly 3rd hand details).

Happy to jump in and help with any sort of customer enquiry and learn our products so can be better informed.

If you're ready to make a lasting impact in a company that values creativity & quality, we would love to hear from you - apply today!

Technical Customer Service Advisor

Consultant: Lisa

Job Number: 933050 / INDCOMM

Location: Langley, Berkshire

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.