Technical Customer Service Specialist

ABOUT THE COMPANY
 Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.


POSITION OVERVIEW

The Customer Service / Sales Specialist (Specialization Hydraulics / Tipping Solutions) sells, develops and provides pro-active Technical,
logistic, administrative and financial support for completion of sales orders in his specialization.
Gives support to the order management team and has contact with new and existing customers to provide a superior level of customer satisfaction.

MAIN RESPONSIBILITIES

• Follows up on sales made by the Sales department and conducts additional sales in his specialization to the customer


• Investigate and analyze the possible needs of customers and prospects in markets in order to provide service and develop/support sales in his specialization


• Actively approach customers and prospects to sell and inform customers about new developments in the Hyva product range of his specialization


• Support the internal order management team in regard to commercial and technical questions


• Ensure correct provision of information in regard to administrative completions of sales orders, such as the processing in the ERP system


• Monitor the inventory, forecast and supply chain in relation to the delivery times and inform the customer


• Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions


• Work in conjunction with Finance department in regard to late payments and delivery stoppage.

QUALIFICATIONS

• Bachelor’s degree (or higher) in a technical  business field


• Experience in a similar position working in aftermarket supplier/automotive distributor is an advantage.


• Technical background with understanding of the regional and national automotive aftermarket market.


• Computer skills like MS Office, ERP systems, …


• Analytical mindset, strong organizational and project management skills


• Excellent communication and interpersonal skills, creative and problem solving mindset


• Team player

WHAT WE OFFER

• We care about ecology and are truly sustainable. Not only for the environment but also for social resources.


• We have a highly dynamic and very international work environment.


• We have Great Place to Work certified countries!


• We provide a competitive salary which is adjusted on an annual basis in case of good performance.

DIVERSITY

We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc.